At a Glance
- Tasks: Provide top-notch IT support and training to users at Edge Hill University.
- Company: Join Edge Hill University, a leader in education since 1885.
- Benefits: Enjoy 36 days of annual leave, discounts, and wellness resources.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping others navigate technology.
- Qualifications: Strong IT support knowledge and excellent customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for an IT Service Desk Analyst to join the department of Technology within Digital, Data and Technology. The main focus of this role is to provide high quality technical support and proactive triage as the initial point of contact for all service users. Your main duties and responsibilities will include:
- Providing excellent IT Service Desk support to all Edge Hill University users and external stakeholders
- Providing IT fault diagnosis and resolution across a range of hardware platforms, operating systems and software applications
- Providing one to one and group IT Service induction training for new staff, and specialist IT training and support for university systems, applications and standard software packages.
- Ensuring IT Service Desk requests, queries and fault reports are logged appropriately on the Service Management system
As part of the University’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.
About You
As IT Service Desk Analyst, you will have:
- A strong combination of IT technical support knowledge and customer service skills
- Ability to problem solve and troubleshoot issues across a range of IT hardware and software platforms
- Ability to communicate effectively with customers who have varying levels of IT understanding
- High standard of communication skills both verbal and written
- Linear and analytical thinking for problem solving
- Ability to prioritise and work well under pressure
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days)
Discounted membership to our onsite state-of-the‑art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award‑winning on‑campus working environment
Automatic enrolment into the Local Government Pension Scheme
About Us
At Edge Hill University we believe in the life‑changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far‑reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too.
So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award‑winning staff. Because for us education isn’t about how much you take in. It’s about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
IT Service Desk Analyst in Ormskirk employer: Edge Hill University
Edge Hill University is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee well-being. As a Housekeeper, you will enjoy generous benefits including a minimum of 35 days annual leave, access to state-of-the-art leisure facilities, and numerous development programmes to enhance your career. Located in a beautiful campus environment, you will play a vital role in creating a welcoming atmosphere for students and staff while being part of a dedicated team committed to high standards and service excellence.
