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- Tasks: Provide outstanding customer service at the Information Desk and assist with administrative duties.
- Company: Join Edge Hill University, a leader in creating life-changing opportunities through education.
- Benefits: Enjoy 35 days annual leave, discounts, and access to wellness resources.
- Why this job: Make a real impact by being the welcoming face of the Faculty and helping others.
- Qualifications: Excellent communication skills and front-facing customer service experience required.
- Other info: Work in a beautiful campus environment with great career development opportunities.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Overview
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.
As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.
The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.
Working hours for this role are 08:30am – 16:30pm.
For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at Jopsonp@edgehill.ac.uk
About You
As Information Desk Assistant, you will have:
- Excellent communication skills both written and verbal and interpersonal skills
- Front facing customer service experience
- Experience using databases, word processing and spreadsheets for administration services
- A flexible and positive approach to all work
- Ability to work without direct supervision, exercise initiative and independent judgement
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
- A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
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Information Desk Assistant employer: Edge Hill University
Contact Detail:
Edge Hill University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Desk Assistant
✨Tip Number 1
Get to know the company! Research Edge Hill University and its values. When you understand what they stand for, you can tailor your approach and show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your customer service skills! As an Information Desk Assistant, you'll be the first point of contact. Role-play with a friend or family member to get comfortable handling different types of enquiries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info about the role and even lead to referrals. Remember, it’s all about who you know!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity – hit that apply button today!
We think you need these skills to ace Information Desk Assistant
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about providing outstanding customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can be the welcoming first point of contact for visitors.
Tailor Your Experience: When detailing your experience, focus on front-facing customer service roles you've had. We want to see how your past experiences align with the responsibilities of the Information Desk Assistant, so don’t hold back on those relevant examples!
Be Professional and Personable: Your application should reflect a professional yet friendly tone. Remember, we’re looking for someone who can create a positive first impression, so let your personality shine through while maintaining professionalism in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Edge Hill University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Information Desk Assistant. Familiarise yourself with the Faculty of Health, Social Care and Medicine's mission and values, as well as the specific duties mentioned in the job description. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will show that you have the right attitude and skills for the job.
✨Practice Your Communication Skills
Excellent communication is key for this position. Practise answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and qualifications.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.