At a Glance
- Tasks: Provide outstanding customer service at the Information Desk and assist with administrative duties.
- Company: Join Edge Hill University, a leader in creating life-changing opportunities through education.
- Benefits: Enjoy 35 days annual leave, discounts, and access to wellness resources.
- Other info: Work in a beautiful campus environment with great career development opportunities.
- Why this job: Make a real impact by being the welcoming face of the Faculty and helping others.
- Qualifications: Excellent communication skills and front-facing customer service experience required.
The predicted salary is between 28000 - 42000 £ per year.
Overview
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.
As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.
The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.
Working hours for this role are 08:30am – 16:30pm.
For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at Jopsonp@edgehill.ac.uk
About You
As Information Desk Assistant, you will have:
- Excellent communication skills both written and verbal and interpersonal skills
- Front facing customer service experience
- Experience using databases, word processing and spreadsheets for administration services
- A flexible and positive approach to all work
- Ability to work without direct supervision, exercise initiative and independent judgement
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
- A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
Information Desk Assistant in Ormskirk employer: Edge Hill University
Edge Hill University is an exceptional employer that fosters a supportive and inclusive work culture, offering a minimum of 35 days annual leave and access to state-of-the-art facilities. Employees benefit from a comprehensive staff benefits scheme, professional development programmes, and a strong commitment to employee wellbeing, all within a beautiful campus environment that inspires growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Information Desk Assistant in Ormskirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edge Hill University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edge Hill University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Desk Assistant in Ormskirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edge Hill University:Your cover letter is your chance to shine! Tell us why you want to work at Edge Hill University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edge Hill University!
How to prepare for a job interview at Edge Hill University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
