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- Tasks: Provide independent advice and support to students on various issues.
- Company: Join Edge Hill Students’ Union, a vibrant community focused on student empowerment.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in students' lives while developing your skills in advocacy.
- Qualifications: Passion for supporting students and strong communication skills required.
- Other info: Dynamic team environment with opportunities for collaboration and positive change.
The predicted salary is between 23912 - 27682 ÂŁ per year.
Salary: ÂŁ23,912 - ÂŁ27,682 (Appointments are normally made at the bottom of the scale [ÂŁ23,912], with the opportunity to progress through the grade in line with our pay policy.)
Hours: Full time (35hrs per week)
Reporting to: Head of Membership Services
About the Students’ Union
Edge Hill Students’ Union works with students to make their University experience all they want it to be. Whatever a student's needs, situation or background; we empower them through partnership. We deliver events, empower societies, and support individuals with whatever they need to have a great experience whilst fulfilling their ambitions. We bring creativity, innovation and freedom to the student community, and work with Edge Hill to bring about our shared goal of enabling every student to be the best version of themselves.
Why Work for Edge Hill Students’ Union?
We are a diverse team of staff and students, working together to create positive change for the student community at EHU. Our team includes both full-time and part-time staff, as well as student representatives who bring their lived experiences to the table. Together, we collaborate to ensure that students' voices are heard, their needs are met, and their university experience is the best it can be.
About You
We are looking for a motivated and compassionate individual who is passionate about supporting students and keen to develop their knowledge and expertise in advice and advocacy work. Supporting students to understand their options and feel confident in their decisions will be central to everything you do. You will be an organised and approachable professional, able to build trust and maintain positive relationships with students, colleagues and stakeholders. With strong communication skills and the ability to manage competing priorities, you will play a key role in delivering an effective and responsive Advice Centre service. This is an excellent opportunity for someone looking to build experience in student advice, guidance and representation within a challenging and rewarding Students’ Union environment.
About the Role
As a Student Advisor, you will deliver independent, confidential and impartial advice and guidance to students of Edge Hill University across academic, housing, welfare and disciplinary issues. You will be a frontline professional advocate, supporting students to navigate complex university policies, understand their options and achieve positive outcomes while enhancing their overall wellbeing and success.
Responsibilities
- Provide high-quality, independent, confidential and impartial advice, information and guidance to Edge Hill University students across a range of issues, including student finance, welfare benefits, housing, academic matters and disciplinary procedures.
- Deliver advice and casework through a range of channels, including in-person appointments, online meetings, telephone support, email correspondence and drop-in sessions, ensuring the service is accessible and responsive to student needs.
- Advise students on student funding and fees, including eligibility, entitlements and processes, and signpost to appropriate welfare benefits and external support where relevant.
- Support students to apply for hardship funding and financial support schemes, providing practical guidance and assistance throughout the application process.
- Provide advice and practical assistance on housing and accommodation matters, including private tenancies, tenancy agreements, deposits and deposit recovery, maintenance and repairs, tenant fees, and tenants’ rights.
- Support and advocate for students experiencing issues within on-campus accommodation, including disciplinary or conduct-related matters.
- Assist students pursuing cases beyond the University, including providing guidance on escalation to the Office of the Independent Adjudicator (OIA), Competition and Markets Authority (CMA) and Office for Students (OfS), where appropriate.
- Maintain accurate, up-to-date knowledge of relevant legislation, University regulations and sector guidance, and undertake ongoing training and professional development in student finance, housing and welfare advice areas.
Representation & Support
- Support students through formal University processes, including complaints, academic appeals, disciplinary procedures, fitness to study/practise processes and other regulatory matters.
- Prepare students for meetings, hearings and panels by helping them understand procedures, clarify their options, and present their case clearly and confidently.
- Where appropriate, accompany or represent students at University meetings, panels, hearings and departmental discussions, acting as an independent advocate.
- Liaise constructively with University staff, accommodation providers and relevant external bodies to support positive outcomes for students.
- Provide empathetic, professional support to students during challenging or distressing situations, ensuring appropriate signposting to specialist or wellbeing support services where required.
Service Development & Collaboration
- Contribute to the ongoing development and improvement of the Advice Service by gathering and reflecting on feedback from service users, identifying trends, and supporting the implementation of positive service changes.
- Develop, contribute to and deliver resources, guidance materials and workshops to help students better understand their rights, responsibilities and available support in key advice areas such as housing, academic processes and money matters.
- Accurately record and manage all casework using the Advice Service’s case management system, ensuring records are up to date, compliant with GDPR, and maintained to a high professional standard.
- Support the management team by producing data, reports and insights for internal monitoring, Board reporting, annual reports and service reviews.
- Assist with the development, review and implementation of policies and procedures relating to advice provision, student support and safeguarding.
- Record and report instances of hate crime in line with Third Party Hate Crime Reporting procedures and relevant safeguarding frameworks.
- Collaborate with and maintain positive working relationships with a range of internal and external stakeholders, including University departments, the National Union of Students (NUS), other Students’ Union advice services, local government bodies and sector networks, to share best practice and strengthen student support.
General, Compliance, and Governance
- To comply with all Health and Safety legislation and internal policies, undertaking relevant training as required.
- Support in the Union’s participation in the University deliberative committee meeting and working group structure.
- Ensure strict adherence to Data Protection Regulation (GDPR) guidelines in all aspects of member data management, privacy policies, and data security protocols.
- Contribute to the management of compliance and risk in own areas of responsibility and contribute to the wider organisational risk register to ensure safe activities for members and others.
- To support with attendance at Open Days and at busy times of the year such as Welcome Week and SU Elections.
This list is not exhaustive and other duties commensurate with the role may be assigned at the discretion of the Senior Leadership Team.
Student Advisor in Ormskirk employer: Edge Hill Students' Union
Contact Detail:
Edge Hill Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to current Student Advisors or staff at Edge Hill Students’ Union on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and show your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and advocacy. Think about scenarios where you've helped someone in need, as this will showcase your compassion and problem-solving skills. We want to see how you can empower students!
✨Tip Number 3
Showcase your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Student Advisor, you'll need to build trust with students, so let your personality shine through while remaining professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Edge Hill Students’ Union.
We think you need these skills to ace Student Advisor in Ormskirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Advisor. We want to see your passion for supporting students shine through!
Showcase Your Communication Skills: As a Student Advisor, strong communication is key. Use your application to demonstrate how you've effectively communicated in past roles or situations, whether that's through writing or face-to-face interactions.
Be Authentic: We love genuine applicants! Share your personal experiences and motivations for wanting to work with students. This helps us understand who you are beyond your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Edge Hill Students' Union
✨Know Your Stuff
Make sure you brush up on the key issues students face, like housing, finance, and academic support. Familiarise yourself with Edge Hill University's policies and procedures so you can speak confidently about how you would help students navigate these challenges.
✨Show Your Compassion
As a Student Advisor, empathy is key. Prepare examples of how you've supported others in difficult situations. This could be through volunteering, previous jobs, or even personal experiences. Highlight your ability to build trust and maintain positive relationships.
✨Practice Your Communication Skills
Strong communication is crucial for this role. Consider doing mock interviews with friends or family where you can practice explaining complex topics clearly and concisely. This will help you articulate your thoughts during the actual interview.
✨Be Ready to Collaborate
The role involves working with various stakeholders, so think of examples where you've successfully collaborated with others. Be prepared to discuss how you would work with university staff and external bodies to advocate for students effectively.
