At a Glance
- Tasks: Handle customer enquiries and process orders with a friendly, professional approach.
- Company: Join a dedicated team in a fast-paced customer service environment.
- Benefits: Permanent contract, Monday to Friday hours, and opportunities for growth.
- Other info: Ideal for those who thrive under pressure and enjoy teamwork.
- Why this job: Make a real difference by supporting customers and internal teams every day.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Contract type: Permanent
Working hours: Monday to Friday, 07:00 - 16:30
Location: Chichester
Job Overview
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Personal Attributes
- Customer-focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.
Customer Service Executive in Wall employer: Edge Building Products
As an Area Sales Executive with us, you'll thrive in a dynamic work culture that prioritises collaboration and innovation within the construction industry. We offer competitive compensation, comprehensive training, and ample opportunities for professional growth, all while working in a supportive environment that values strong customer relationships and market expansion. Join us to make a meaningful impact in your territory and enjoy the unique advantage of being part of a company that truly invests in its employees' success.
