At a Glance
- Tasks: Handle customer enquiries and process orders with a friendly approach.
- Company: Join a dedicated team in a fast-paced environment.
- Benefits: Permanent contract, Monday to Friday hours, and supportive team culture.
- Other info: Opportunity to work closely with sales and logistics teams.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Contract type: Permanent
Working hours: Monday to Friday, 07:00‑16:30
Location: Horsham
Job Overview: We are looking for a Customer Service Executive to join our dedicated and customer‑focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast‑paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities:
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Skills & Experience:
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work efficiently in a fast‑paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Personal Attributes:
- Customer‑focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.
Customer Service Executive in Horsham employer: Edge Building Products
Join our dynamic team in Horsham as a Customer Service Executive, where we prioritise a supportive and collaborative work culture. We offer competitive benefits, including opportunities for professional development and growth, ensuring that you can thrive in your career while delivering exceptional service to our customers. With a focus on teamwork and a commitment to excellence, you'll find a rewarding environment that values your contributions and encourages your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Horsham
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team and their processes.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Executive in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can thrive in a fast-paced environment, so don’t hold back on showcasing your multitasking abilities!
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Address the key responsibilities and skills mentioned in the job description. We love seeing how you can contribute to our team, so be specific about your experiences and achievements.
Show Off Your Communication Skills:Since this role involves handling customer enquiries across various channels, make sure your written application reflects your excellent communication skills. Keep it clear, friendly, and professional – just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dedicated team!
How to prepare for a job interview at Edge Building Products
✨Know Your Stuff
Make sure you brush up on the company's products and services, especially if they relate to the construction trade. Being able to speak confidently about what they offer will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would resolve issues or answer enquiries. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Show Off Your Skills
Highlight your communication and organisational skills during the interview. Be ready to give examples of how you've successfully managed multiple tasks in a fast-paced environment, as this is key for the role.
✨Be a Team Player
Emphasise your ability to work well with others. Share experiences where you've collaborated with colleagues or supported a team to achieve targets. This will resonate well with the company’s focus on teamwork and customer service.
