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- Tasks: Handle customer inquiries and process orders with a focus on excellent service.
- Company: Edge Building Products, a supportive team in Horsham.
- Benefits: Full-time role in a fast-paced environment with growth opportunities.
- Other info: Knowledge of building products is a bonus!
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Edge Building Products in Horsham is seeking a dedicated Customer Service Executive to join their team. In this role, you will be responsible for handling customer inquiries, processing quotes and orders, and delivering top-notch service through phone, email, and online channels.
Ideal candidates will have excellent communication skills and previous experience in customer service, with knowledge of building products being a plus. This full-time position offers a supportive and fast-paced working environment.
Customer Service & Orders Specialist employer: Edge Building Products
Contact Detail:
Edge Building Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Orders Specialist
✨Tip Number 1
Make sure to research Edge Building Products before your interview. Knowing their products and values will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, being able to articulate your thoughts clearly and confidently will give you a leg up during the interview.
✨Tip Number 3
Prepare some examples from your past experience where you've delivered excellent customer service. We all love a good story, and sharing your successes can really impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining the Edge Building Products team.
We think you need these skills to ace Customer Service & Orders Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer inquiries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your previous customer service experience aligns with the role. Be specific about your past roles and responsibilities, especially if you've worked with building products before. This will help us see why you're a great fit!
Be Personable: In customer service, personality matters! Let your friendly and approachable nature shine through in your written application. A warm tone can make a big difference in how we perceive your fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Edge Building Products
✨Know Your Stuff
Familiarise yourself with Edge Building Products and their offerings. Understanding the products they sell will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to showcase your ability to handle inquiries effectively.
✨Prepare for Common Questions
Think about questions like 'How would you handle an upset customer?' or 'What’s your experience with processing orders?' Prepare specific examples from your past experiences that highlight your skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.