At a Glance
- Tasks: Handle customer enquiries and process orders with a friendly, professional approach.
- Company: Join a dedicated team in a fast-paced environment in Chichester.
- Benefits: Permanent position with Monday to Friday hours and a supportive team culture.
- Other info: Opportunity to work closely with sales and logistics teams for career growth.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Contract type: Permanent
Working hours: Monday to Friday, 07:00 - 16:30
Location: Chichester
Job Overview:
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities:
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Skills & Experience:
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Personal Attributes:
- Customer-focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.
Customer Service Executive in Chichester employer: Edge Building Products
Join our vibrant team in Chichester as a Customer Service Executive, where we prioritise a supportive and collaborative work culture. We offer competitive benefits, opportunities for professional growth, and a commitment to employee development, ensuring you thrive in your role while delivering exceptional service to our customers. Experience the unique advantage of working in a dynamic environment that values your contributions and fosters teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Chichester
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during the interview about the role and the team. This shows you're proactive and genuinely interested.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Remember, we love a positive attitude!
We think you need these skills to ace Customer Service Executive in Chichester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Customer Service Executive role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how you meet the job requirements and why you’re excited about joining our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Edge Building Products
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to discuss their offerings confidently will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would resolve issues or answer enquiries, as this will demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be ready to showcase your interpersonal skills. Use clear and concise language when answering questions, and don’t forget to listen actively to the interviewer.
✨Be a Team Player
Highlight your ability to work well with others. Share examples of how you've collaborated with colleagues in previous roles, as teamwork is key in a customer service environment.
