At a Glance
- Tasks: Handle customer enquiries and process orders with a friendly approach.
- Company: Join a dedicated team focused on delivering excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Fast-paced role with a chance to learn about the construction trade.
- Why this job: Make a difference by helping customers and supporting your team.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Working hours: Monday to Friday, 07:00 - 16:30
Job Overview
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Personal Attributes
- Customer-focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
Customer Service Executive in Chichester employer: Edge Building Products Ltd
Join a dynamic and supportive team as a Customer Service Executive, where your contributions will be valued in a fast-paced environment. We offer competitive benefits, a strong focus on employee development, and a collaborative work culture that encourages growth and innovation. Located in a thriving area, our company provides unique opportunities to engage with customers and internal teams, ensuring a rewarding and meaningful career path.
Contact Details:
Edge Building Products Ltd Recruitment Team
