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- Tasks: Lead a team to enhance member experiences and grow the club's reputation.
- Company: Join Edgbaston Priory Club, a premier racquets and lifestyle club in Birmingham.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and collaboration.
- Other info: This is a temporary role covering maternity leave for 9-12 months.
- Why this job: Shape exceptional experiences and be part of a vibrant community-focused culture.
- Qualifications: Proven leadership in brand or experience management, ideally in hospitality or membership sectors.
The predicted salary is between 43200 - 72000 £ per year.
Are you a strategic leader with a passion for delivering exceptional experiences? Edgbaston Priory Club is looking for a Head of Experience to help shape the next chapter of our brand journey, joining us on a 9-12 month fixed-term contract to cover maternity leave. As a premier racquets and lifestyle club, Edgbaston Priory Club is known for excellence - and this role ensures we continue to exceed expectations.
You will lead a talented team to grow membership, enhance the Club’s reputation, and deliver seamless, standout experiences to our members.
What you will do:
- Lead the EPC Brand Experience: Ensure consistency, quality, and innovation across all member and guest touchpoints.
- Increase Awareness & Reputation: Execute strategies that elevate EPC’s profile and reinforce its position as a market leader.
- Drive Member Engagement: Oversee communications and campaigns that foster loyalty, excitement, and community.
- Inspire the Experience Team: Provide clear leadership and support to ensure continuity and excellence during the maternity cover period.
- Collaborate Across Functions: Partner with teams across marketing, digital, operations, and events to align on goals and deliver outstanding results.
You will need:
- Proven leadership experience in brand, marketing, or experience management—ideally within a premium, lifestyle, hospitality, or membership-based organisation.
- Strong strategic and creative thinking with hands-on delivery capability.
- Confident team manager and cross-functional collaborator.
- Exceptional communication and stakeholder engagement skills.
- Available for a fixed-term maternity cover contract.
About Us:
Edgbaston Priory Club is a premier racquets and lifestyle members’ club set in 14 acres of beautiful grounds in the heart of Birmingham. We have a vision to deliver exceptional member experiences which promotes racquet sport and wellbeing. We’re also a proud tournament venue, home to the Lexus Birmingham Open and British Junior Open squash.
If you are interested in this opportunity, please send your CV to Eleanor Bradshaw, Head of People and Culture, at eleanor.bradshaw@edgbastonpriory.com. We look forward to hearing from you!
Edgbaston Priory Club is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and identities.
Contact Detail:
Edgbaston Priory Club Recruiting Team
eleanor.bradshaw@edgbastonpriory.com
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Experience (FTC)
✨Tip Number 1
Research Edgbaston Priory Club thoroughly. Understand their brand values, recent initiatives, and community engagement efforts. This knowledge will help you tailor your conversations and demonstrate your genuine interest in enhancing their member experience.
✨Tip Number 2
Network with current or former employees of Edgbaston Priory Club. They can provide valuable insights into the company culture and expectations for the Head of Experience role, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that align with the responsibilities of this position. Highlight your leadership style and how it has positively impacted team performance and member engagement.
✨Tip Number 4
Showcase your ability to collaborate across functions by preparing examples of successful cross-departmental projects you've led. This will demonstrate your capability to work effectively with marketing, operations, and events teams at Edgbaston Priory Club.
We think you need these skills to ace Head of Experience (FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Experience position. Tailor your application to highlight how your skills and experiences align with the specific needs of Edgbaston Priory Club.
Craft a Compelling CV: Your CV should reflect your leadership experience in brand, marketing, or experience management. Use clear headings and bullet points to make it easy to read, and ensure you include relevant achievements that demonstrate your strategic and creative thinking.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional experiences and your understanding of the club's vision. Highlight your ability to inspire teams and drive member engagement, and provide examples of how you've successfully executed similar strategies in the past.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Edgbaston Priory Club
✨Showcase Your Leadership Skills
As a Head of Experience, you'll need to demonstrate your proven leadership experience. Prepare examples of how you've successfully led teams in the past, particularly in brand or experience management within premium environments.
✨Understand the Brand
Familiarise yourself with Edgbaston Priory Club's brand values and mission. Be ready to discuss how you can enhance their reputation and member engagement through innovative strategies that align with their vision.
✨Prepare for Cross-Functional Collaboration
This role requires collaboration across various functions. Think of instances where you've worked with marketing, operations, or events teams to achieve common goals, and be prepared to share these experiences.
✨Communicate Effectively
Exceptional communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing your ideas for driving member engagement and enhancing the overall experience.