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- Tasks: Lead the reservations team and manage group and individual bookings efficiently.
- Company: A certified B Corp hotel in Park Central with a commitment to sustainability.
- Benefits: Competitive salary, incentive scheme, and a vibrant work environment.
- Why this job: Join a passionate team and make a difference in the hospitality industry.
- Qualifications: 2+ years of supervisory experience and excellent customer service skills.
- Other info: Dynamic role with opportunities for growth in a busy sales environment.
The predicted salary is between 36000 - 60000 £ per year.
A certified B Corp hotel in Park Central is seeking an experienced Assistant Reservations Manager to lead the reservations team, ensuring the efficient management of both group and individual bookings.
Your responsibilities will include managing enquiries, processing reservation requests, and promoting group bookings to maximize revenue.
Candidates should have at least 2 years of supervisory experience in a busy sales environment and strong customer service skills.
A competitive salary along with an incentive scheme is offered.
Reservations Team Lead – Group Bookings & Revenue employer: Edgbaston Park Hotel and Conference Centre
Contact Detail:
Edgbaston Park Hotel and Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Lead – Group Bookings & Revenue
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to group bookings and revenue management. We recommend role-playing with a friend or using online resources to get comfortable discussing your supervisory experience and customer service skills.
✨Tip Number 3
Showcase your passion for the hospitality industry! When you get the chance to chat with potential employers, share your enthusiasm for creating memorable experiences for guests and how you can drive revenue through effective group bookings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Team Lead – Group Bookings & Revenue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and customer service skills. We want to see how your past roles have prepared you for leading a reservations team, so don’t hold back on those relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Reservations Team Lead role. Share specific examples of how you've successfully managed bookings or led a team in a busy sales environment.
Showcase Your Passion for Hospitality: We love candidates who are genuinely passionate about the hospitality industry. In your application, let us know what excites you about working in a certified B Corp hotel and how you can contribute to our mission.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of group bookings and revenue management. Brush up on your knowledge about the hotel industry, especially in relation to reservations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Reservations Team Lead, you'll need to demonstrate your supervisory experience. Prepare examples from your past roles where you've successfully led a team, resolved conflicts, or improved processes. This will highlight your ability to manage both group and individual bookings effectively.
✨Customer Service is Key
Strong customer service skills are essential for this position. Think of specific instances where you've gone above and beyond for a customer or handled a difficult situation. Sharing these stories will illustrate your commitment to providing excellent service and your ability to promote group bookings.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's approach to maximising revenue through group bookings or how they measure success in the reservations team. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
