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- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Leading hospitality venue in Park Central, committed to sustainability and inclusivity.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real difference in guest satisfaction while working in a vibrant setting.
- Qualifications: Experience in hotel management and outstanding customer service skills.
- Other info: Join a positive workplace culture focused on teamwork and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A leading hospitality venue in Park Central, UK, is seeking an experienced Duty Manager to ensure the smooth running of daily operations. You will be the point of contact for guest needs and manage escalated issues effectively, contributing to excellent guest service.
Ideal candidates will have prior experience in hotel management and exceptional customer service skills. Join a team dedicated to sustainability, inclusivity, and a positive workplace culture.
Duty Manager: Guest Experience & Hotel Operations employer: Edgbaston Park Hotel and Conference Centre
Contact Detail:
Edgbaston Park Hotel and Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager: Guest Experience & Hotel Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and hotel operations. We recommend role-playing with a friend to get comfortable discussing how you'd handle escalated issues and ensure excellent service.
✨Tip Number 3
Show off your passion for sustainability and inclusivity during interviews. Research the venue's values and be ready to discuss how you can contribute to their positive workplace culture. It’ll set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager: Guest Experience & Hotel Operations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us and highlight your commitment to excellent service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your previous hotel management experience and any relevant skills that align with our focus on guest experience and operational excellence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and ensure you address all key requirements from the job description. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you’ll be one step closer to joining our fantastic team dedicated to sustainability and inclusivity.
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Know the Venue Inside Out
Before your interview, make sure you research the hospitality venue thoroughly. Understand their values, sustainability efforts, and what makes them stand out in Park Central. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone above and beyond for guests. Highlight situations where you managed escalated issues effectively, as this is crucial for a Duty Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Inclusivity
Since the venue values inclusivity and a positive workplace culture, be ready to discuss how you foster teamwork and support diverse perspectives. Share examples of how you’ve contributed to a positive environment in previous roles, showing that you’re a great fit for their team.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about their sustainability initiatives or how they handle guest feedback. This shows your genuine interest in the role and helps you assess if the venue aligns with your values.
