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For Companies At a Glance
- Tasks: Support daily hotel operations and ensure exceptional guest experiences.
- Company: Join a certified B Corp hotel committed to sustainability and inclusivity.
- Benefits: Be part of a positive impact team with growth opportunities.
- Why this job: Make a difference in hospitality while enhancing guest satisfaction.
- Qualifications: Experience as a Duty Manager and strong customer service skills required.
- Other info: Dynamic work environment with a focus on teamwork and guest wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
We’re proud to be a certified B Corp – one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.
We are seeking an experienced Duty Manager responsible for supporting the smooth running of the Hotel’s daily operations. You will be responsible for responding promptly and professionally to guest needs and dealing with any unforeseen situations, ensuring effective co‑ordination between all relevant departments.
What you’ll be doing:
- Welcoming and providing updates and information to our guests and visitors.
- Ensuring the guest arrival and departure experience matches the Hotel’s desire to be world-leading.
- Acting as the initial management point of contact for departments.
- Conducting thorough handovers.
- Recommending the Hotel's range of services and facilities to guests and visitors.
- Being present and visible in the Hotel lobby, ensuring you are easily identifiable to guests and visitors as the person to whom they should go.
- Handling guests' requests for information and providing answers, putting them in contact with the appropriate people, as necessary.
- Supporting the Reception team where necessary.
- Carrying out regular walkabouts across all Hotel buildings, ensuring the comprehensive completion of the Duty Management checklist.
- Resolving guest complaints that are escalated and acting as the initial management presence for escalated complaints.
- Contributing to a guests’ sense of wellbeing and safety; establishing trust and rapport.
- Handling any guest or visitor problems or concerns, in a professional, timely manner.
- Promoting the Hotel culture through exemplary attitude, behaviour and communication.
- Making sure that all the information available in the lobby is well presented and up to date.
- Monitoring movements in the Hotel lobby, with discretion.
- Complying with all the Hotel’s safety and security regulations.
About you:
You should have previous experience as a Duty Manager within a busy hotel as well as a proven track record of improving guest service within a hospitality environment. You should possess excellent customer service skills, excellent written and verbal communication skills, have the ability to effectively de‑escalate challenging situations and bring them to successful resolution and have knowledge and understanding of health and safety issues within a busy hotel.
The Hotel reserves the right to close the vacancy early, should suitable applicants be found. Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact careers@edgbastonparkhotel.com or call the People & Culture Team on 0121 414 8927.
Duty Manager employer: Edgbaston Park Hotel and Conference Centre
Contact Detail:
Edgbaston Park Hotel and Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every corner of the place, from the lobby to the back office. This way, when you walk in for an interview, you can confidently chat about how you’d enhance guest experiences and tackle any challenges.
✨Tip Number 2
Show off your people skills! During interviews, share stories that highlight your ability to connect with guests and resolve issues. Remember, it’s all about making them feel valued and safe, so let your personality shine through!
✨Tip Number 3
Be proactive! If you hear about any events or changes happening at the hotel, mention how you could contribute. This shows you’re not just interested in the role but are also keen to be part of the hotel's mission and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining a B Corp certified hotel that values sustainability and inclusivity.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to sustainability and inclusivity, so share specific examples that highlight your dedication to making a positive impact.
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your previous experience in busy hotel environments and how you've improved guest services. This will show us that you understand what it takes to excel in this position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your application status. Plus, it’s super simple and user-friendly!
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Know the Hotel's Values
Before your interview, take some time to understand the hotel's commitment to sustainability and inclusivity. Familiarise yourself with their B Corp accreditation and think about how your values align with theirs. This will show that you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Prepare for Guest Scenarios
As a Duty Manager, you'll need to handle various guest situations. Prepare by thinking of examples from your past experience where you successfully resolved complaints or improved guest service. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and customer service excellence.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your verbal and written communication skills. You might be asked to role-play a situation where you need to communicate with guests or staff, so practice articulating your thoughts clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to guest satisfaction or how they handle challenging situations. This shows your interest in the role and helps you gauge if the hotel culture aligns with your expectations.
