At a Glance
- Tasks: Ensure smooth hotel operations at night, providing exceptional service and support to guests.
- Company: Join a certified B Corp hotel committed to sustainability and inclusivity.
- Benefits: Be part of a positive impact community while developing your career in hospitality.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in guest experiences and contribute to a meaningful mission.
- Qualifications: Experience as a Reception Supervisor or Night Receptionist with strong attention to detail.
The predicted salary is between 20790 - 25410 £ per year.
We’re proud to be a certified B Corp – one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation.
This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet.
If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.
We’re seeking a professional and proactive
Night Supervisor to join our team and support the Night Manager in upholding exceptional standards across our night operations.
You’ll play a vital role in ensuring the smooth running of the hotel throughout the night, delivering the highest level of service so every guest experiences the very best of Birmingham hospitality.
What you’ll be doing
- Providing a warm, professional service to all guests, efficiently handling requests and resolving any issues that arise during your shift.
- Ensuring all team members follow correct cash-handling and financial procedures.
- Assisting the Night Manager with monitoring attendance and maintaining compliance with the Hotel’s absence policy.
- Upholding the safety and security of both guests and staff by carrying out regular night fire safety and security checks.
- Liaising with the Finance team to identify and resolve matters such as outstanding balances and chargebacks.
- Overseeing a thorough and accurate night audit process in line with company standards.
- Supporting, motivating and developing the night team, including providing on-the-job training.
- Collaborating with the Food & Beverage team to ensure the smooth closure of conferences, banquets, and special events.
About you
You’ll be an experienced Reception Supervisor or an accomplished Night Receptionist ready to take the next step in your career.
You’re confident under pressure, attentive to detail, and committed to delivering outstanding guest experiences — all while ensuring the hotel runs like clockwork through the night.
The Hotel reserves the right to close the vacancy early, should suitable applicants be found.
Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications.
If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact careers@edgbastonparkhotel. com or call the People & Culture Team on
0121 414 8927 .
Night Supervisor in Birmingham employer: Edgbaston Park Hotel and Conference Centre
At Edgbaston Park Hotel and Conference Centre, we pride ourselves on being a certified B Corp, which reflects our commitment to sustainability and making a positive impact. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within the hospitality sector. With competitive benefits, hybrid working options, and a focus on employee well-being, we offer a rewarding environment for those looking to make a meaningful contribution in Birmingham's vibrant hotel industry.
Contact Details:
Edgbaston Park Hotel and Conference Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edgbaston Park Hotel and Conference Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edgbaston Park Hotel and Conference Centre
Don't be shy about reaching out to Edgbaston Park Hotel and Conference Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edgbaston Park Hotel and Conference Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
