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- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Leading hospitality venue in Park Central, UK, focused on sustainability and inclusivity.
- Benefits: Competitive salary, positive workplace culture, and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in guest satisfaction.
- Qualifications: Experience in hotel management and outstanding customer service skills.
- Other info: Dynamic environment with a commitment to sustainability and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
A leading hospitality venue in Park Central, UK, is seeking an experienced Duty Manager to ensure the smooth running of daily operations. You will be the point of contact for guest needs and manage escalated issues effectively, contributing to excellent guest service.
Ideal candidates will have prior experience in hotel management and exceptional customer service skills. Join a team dedicated to sustainability, inclusivity, and a positive workplace culture.
Duty Manager: Guest Experience & Hotel Operations in Belsize Park employer: Edgbaston Park Hotel and Conference Centre
Contact Detail:
Edgbaston Park Hotel and Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager: Guest Experience & Hotel Operations in Belsize Park
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the venue and its values, especially around sustainability and inclusivity. We want to see how you can contribute to their positive workplace culture, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Showcase your customer service skills! During interviews, be ready to discuss how you've handled guest complaints or escalated issues in the past. We love hearing about real-life scenarios where you've gone above and beyond to ensure a great guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Duty Manager: Guest Experience & Hotel Operations in Belsize Park
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in hotel management. We want to see how you've handled guest needs and escalated issues in the past, so don’t hold back!
Emphasise Customer Service Skills: Since this role is all about excellent guest service, be sure to showcase your exceptional customer service skills. Share specific examples of how you've gone above and beyond for guests in your previous roles.
Align with Our Values: We’re all about sustainability, inclusivity, and a positive workplace culture. Make sure your application reflects these values and shows how you can contribute to our team’s mission.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Know the Venue Inside Out
Before your interview, make sure you research the hospitality venue thoroughly. Understand their values, sustainability efforts, and what makes them stand out in Park Central. This will not only impress the interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone above and beyond for guests. Highlight situations where you managed escalated issues effectively, as this is crucial for a Duty Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Inclusivity
Since the venue values a positive workplace culture, be ready to discuss how you contribute to team dynamics. Share instances where you fostered inclusivity or collaborated with colleagues to enhance guest experiences. This shows you’re a good fit for their team-oriented environment.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about their sustainability initiatives or how they handle guest feedback. This demonstrates your genuine interest in the role and the company’s commitment to excellence.
