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For Companies At a Glance
- Tasks: Support daily hotel operations and ensure exceptional guest experiences.
- Company: Join a certified B Corp hotel committed to sustainability and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a positive impact while enhancing guest satisfaction in a vibrant environment.
- Qualifications: Experience as a Duty Manager with strong customer service skills.
- Other info: Dynamic role with potential for career advancement in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
We’re proud to be a certified B Corp – one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.
We are seeking an experienced Duty Manager responsible for supporting the smooth running of the Hotel’s daily operations. You will be responsible for responding promptly and professionally to guest needs and dealing with any unforeseen situations, ensuring effective co‑ordination between all relevant departments.
What you’ll be doing:
- Welcoming and providing updates and information to our guests and visitors.
- Ensuring the guest arrival and departure experience matches the Hotel’s desire to be world-leading.
- Acting as the initial management point of contact for departments.
- Conducting thorough handovers.
- Recommending the Hotel's range of services and facilities to guests and visitors.
- Being present and visible in the Hotel lobby, ensuring you are easily identifiable to guests and visitors as the person to whom they should go.
- Handling guests' requests for information and providing answers, putting them in contact with the appropriate people, as necessary.
- Supporting the Reception team where necessary.
- Carrying out regular walkabouts across all Hotel buildings, ensuring the comprehensive completion of the Duty Management checklist.
- Resolving guest complaints that are escalated and acting as the initial management presence for escalated complaints.
- Contributing to a guests’ sense of wellbeing and safety; establishing trust and rapport.
- Handling any guest or visitor problems or concerns, in a professional, timely manner.
- Promoting the Hotel culture through exemplary attitude, behaviour and communication.
- Making sure that all the information available in the lobby is well presented and up to date.
- Monitoring movements in the Hotel lobby, with discretion.
- Complying with all the Hotel’s safety and security regulations.
About you
You should have previous experience as a Duty Manager within a busy hotel as well as a proven track record of improving guest service within a hospitality environment. You should possess excellent customer service skills, excellent written and verbal communication skills, have the ability to effectively de‑escalate challenging situations and bring them to successful resolution and have knowledge and understanding of health and safety issues within a busy hotel.
The Hotel reserves the right to close the vacancy early, should suitable applicants be found. Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact or call the People & Culture Team.
Duty Manager in Belsize Park employer: Edgbaston Park Hotel and Conference Centre
Contact Detail:
Edgbaston Park Hotel and Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Belsize Park
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and facilities we offer. This way, when you chat with guests, you can confidently recommend what suits them best.
✨Tip Number 2
Be visible and approachable! Spend time in the lobby, engage with guests, and make sure they know you're there to help. A friendly face can make all the difference in creating a welcoming atmosphere.
✨Tip Number 3
Practice your problem-solving skills! Think of potential guest issues and how you’d handle them. Being prepared will help you de-escalate situations quickly and keep our guests happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team committed to sustainability and inclusivity.
We think you need these skills to ace Duty Manager in Belsize Park
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values of sustainability and inclusivity, so don’t hold back on sharing your journey!
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience and skills that match the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Be Professional Yet Approachable: Your written application should reflect the balance of professionalism and approachability we value at our hotel. Use clear language and a friendly tone to show us you can communicate effectively with guests and team members alike.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Edgbaston Park Hotel and Conference Centre
✨Know the Hotel's Values
Before your interview, take some time to understand the hotel's commitment to sustainability and inclusivity. Familiarise yourself with their B Corp accreditation and think about how your values align with theirs. This will show that you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Prepare for Guest Scenarios
As a Duty Manager, you'll need to handle various guest situations. Prepare for common scenarios you might face, such as dealing with complaints or ensuring a smooth check-in process. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from your past experience where you successfully resolved issues or improved guest satisfaction through your communication skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to guest service or how they handle challenging situations. This shows your interest in the role and helps you gauge if the hotel is the right fit for you.
