At a Glance
- Tasks: Support customers with their energy needs via phone, email, and digital platforms.
- Company: Join EDF, a leader in the energy sector committed to a net zero future.
- Benefits: Competitive salary, annual bonus, market-leading pension, and hybrid working options.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27019 - 27019 £ per year.
About the Role
Help shape better experiences for our customers. At EDF, we're working towards Britain's net zero future and our Customer Service Advisors play a vital role in making that happen. You'll be at the heart of our customer operations, supporting businesses with their energy needs and delivering simple, effective solutions when it matters most.
If you enjoy helping people, solving problems and being part of a supportive team, this could be the perfect opportunity for you.
What You'll Be Doing
As a Customer Service Advisor, you'll support customers across a range of channels, including phone, email and digital platforms, taking ownership of queries from start to finish and ensuring every interaction is handled professionally and efficiently. In this role, you'll:
- Resolve customer enquiries accurately and within agreed timeframes
- Collaborate with colleagues to handle more complex issues
- Maintain up-to-date and accurate records across multiple systems
- Share feedback and ideas to improve processes and the overall customer experience
- Contribute to a supportive, team-focused environment
Depending on your team, you may work with a portfolio of business customers, or with energy consultants acting on behalf of customers.
Who You Are
We're looking for people who are passionate about delivering great service and making things easier for customers. To be successful in this role, you'll bring:
- Customer service experience, preferably gained in areas such as utilities, retail or hospitality
- Strong communication skills and a customer-first mindset, with the confidence to handle a high volume of calls (typically 15-17 per day)
- Confidence using multiple IT systems, including Microsoft Office and other digital tools
- Good organisation and attention to detail, enabling you to manage a busy workload effectively
- The ability to stay calm under pressure in a fast-paced environment
- A proactive approach to problem-solving, with a willingness to take ownership
- Knowledge of the UK energy industry (desirable)
Most importantly, you don't need previous call centre experience - if you've delivered great service and enjoy helping people, we'd love to hear from you.
Pay, Benefits and Culture
You'll join us on a competitive starting salary of £27,019, the potential for an annual bonus, and a market-leading pension scheme. The role can be carried out on a hybrid arrangement although you must be willing to attend our main office in Exeter at least twice a week. Initially, this will be full time site-based for your first 2 to 3 months until training and development is completed.
At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us.
Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
Closing date for applications is Thursday 9th July 2026.
You must have the right to work in the UK (visa sponsorship is not available for this role).
Customer Service Advisor - Site-based - Exeter, UK in Stoke employer: EDF
At EDF, we pride ourselves on being an excellent employer, offering a competitive salary and a market-leading pension scheme while fostering a supportive and inclusive work culture. Our Customer Service Advisors in Exeter play a crucial role in shaping positive customer experiences, with ample opportunities for personal and professional growth, all within a dynamic team environment that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Site-based - Exeter, UK in Stoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EDF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EDF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Site-based - Exeter, UK in Stoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EDF:Your cover letter is your chance to shine! Tell us why you want to work at EDF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EDF!
How to prepare for a job interview at EDF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
