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For Companies At a Glance
- Tasks: Help customers navigate their energy needs with confidence and care.
- Company: Join a forward-thinking company committed to making energy simpler and clearer.
- Benefits: Starting salary of £25,719, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while shaping your career.
- Qualifications: Enthusiasm for the energy industry and a passion for customer service.
- Other info: Supportive team environment with flexible working options available.
The predicted salary is between 25719 - 30000 £ per year.
About the Role
Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.
The Opportunity
As an Energy Specialist, you'll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to.
You’ll join us on a salary starting of £25,719 per annum. This hybrid role is based in our Hove office. You’ll attend the Hove office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon–Fri 8am–6pm, or Mon–Fri 8am–8pm plus Sat 8am–6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.
You’ll build confidence across all customer journeys, learning how to resolve a wide range of queries and shape positive outcomes. You’ll have the freedom to help customers in the way you’d want to be treated, while growing your skills in a supportive team that values questions, curiosity and continuous learning.
Who You Are
We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer:
- Passion for the energy industry and a desire to make a positive difference
- Enthusiasm for delivering great customer experiences and value
- Alignment with our Human, Positive and Brave values
- Comfort working with ambiguity while solving new problems
- Willingness to ask questions, offer ideas and shape improvements
- Commitment to continuous learning and personal growth
- Ability to work collaboratively as part of a supportive team
- Inclusive behaviour that contributes to our vision that everyone's welcome
To be appointed to this role, you must have the right to work in the UK.
What You'll Be Doing
Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome. Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout.
Energy Specialist in Hove employer: EDF
Contact Detail:
EDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist in Hove
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your passion for the energy sector and how you can make a difference. Keep it genuine and enthusiastic!
✨Tip Number 3
Show up prepared! Research the company and its values before any interview. This way, you can align your answers with their mission of making energy simpler and more human for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Energy Specialist in Hove
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the energy industry shine through in your application. We want to see how you can make a positive difference for our customers, so share any relevant experiences or insights that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter to align with the job description. We’re looking for candidates who embody our Human, Positive, and Brave values, so reflect those in your writing!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Energy Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at EDF
✨Know Your Energy Stuff
Brush up on the latest trends and developments in the energy industry. Being able to discuss topics like renewable energy, tariffs, and customer service strategies will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you resolved issues or went the extra mile for customers, as this role is all about helping people navigate their energy needs.
✨Embrace the Company Values
Familiarise yourself with the company's values: Human, Positive, and Brave. Be ready to share how you embody these values in your work and interactions, as alignment with their culture is key to success in the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your curiosity and willingness to learn, which are essential traits for an Energy Specialist. Consider asking about team dynamics, training opportunities, or how they measure success in customer interactions.
