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For Companies At a Glance
- Tasks: Support customers with their energy needs and resolve queries with care.
- Company: Join a forward-thinking company committed to making energy simpler for everyone.
- Benefits: Starting salary of £25,719, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career in the energy sector.
- Qualifications: Enthusiasm for the energy industry and a passion for customer service.
- Other info: Flexible working hours and a supportive team environment.
The predicted salary is between 25719 - 30000 £ per year.
About the Role
Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.
The Opportunity
As an Energy Specialist, you'll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to.
You’ll join us on a salary starting of £25,719 per annum. This hybrid role is based in our Exeter office. You’ll attend the Exeter office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon–Fri 8am–6pm, or Mon–Fri 8am–8pm plus Sat 8am–6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.
You’ll build confidence across all customer journeys, learning how to resolve a wide range of queries and shape positive outcomes. You’ll have the freedom to help customers in the way you’d want to be treated, while growing your skills in a supportive team that values questions, curiosity and continuous learning.
Who You Are
We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer:
- Passion for the energy industry and a desire to make a positive difference
- Enthusiasm for delivering great customer experiences and value
- Alignment with our Human, Positive and Brave values
- Comfort working with ambiguity while solving new problems
- Willingness to ask questions, offer ideas and shape improvements
- Commitment to continuous learning and personal growth
- Ability to work collaboratively as part of a supportive team
- Inclusive behaviour that contributes to our vision that everyone's welcome
To be appointed to this role, you must have the right to work in the UK.
What You'll Be Doing
Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome. Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout.
Energy Specialist in Exeter employer: EDF
Contact Detail:
EDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service in the energy sector. Show us your enthusiasm and how you can make a positive difference for customers!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your interest and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals like you to join our team, so don’t miss out on the chance to apply directly!
We think you need these skills to ace Energy Specialist in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the energy industry shine through. We want to see how much you care about making a positive difference for customers and how that aligns with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background fits with the role of Energy Specialist, so don’t hold back on showcasing your customer service experience!
Be Yourself: We value individuality, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it can contribute to our mission of making energy simpler and more human for everyone.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with us at StudySmarter!
How to prepare for a job interview at EDF
✨Know Your Energy Stuff
Brush up on the latest trends and developments in the energy sector. Being able to discuss current issues or innovations shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered great customer experiences in the past. Think about specific situations where you resolved a problem or went above and beyond for a customer, as this aligns perfectly with the role's focus on positive outcomes.
✨Embrace the Values
Familiarise yourself with the company's values: Human, Positive, and Brave. Be ready to share how you embody these values in your work and interactions, as this will demonstrate your alignment with their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your curiosity and willingness to learn, which is crucial for continuous growth in the role. It also gives you a chance to assess if the company is the right fit for you.
