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- Tasks: Guide new workers through their induction and provide transport solutions.
- Company: Join a forward-thinking team at Sizewell C, supporting local careers.
- Benefits: Enjoy free bus travel, discounts, health benefits, and a pension scheme.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: GCSEs in English and Maths, valid UK driving licence, and basic IT skills.
The predicted salary is between 30000 - 40000 £ per year.
The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.
Job Responsibilities:
- Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy.
- Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes.
- Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood.
- Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials.
- Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required.
- Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms.
- Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns.
- Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines.
Qualifications:
- GCSEs (or equivalent) in English and Maths.
- Valid UK driving licence.
- Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry).
- Basic knowledge of transport, travel planning, or workforce movement processes.
- A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures.
- Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups.
- Accurate data entry and use of the Complaints Management System or operational systems.
- Knowledge of data accuracy, record keeping, and confidentiality requirements.
- A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates.
Experience:
- Background in transport, logistics, parking, or travel planning and an understanding of sustainable travel modes, park & ride operations, and car sharing schemes.
- Knowledge of Complaints Management Systems, travel, or park & ride operations.
- Familiarity with reporting, data monitoring, client facing summaries or delivering inductions/onboarding sessions.
- Relevant customer service or HSSE training or qualifications.
- Aware of local transport networks (bus, rail, road layouts, timetables).
- Experience working with a large infrastructure, construction, or regulated project with a strong understanding of complaints management systems, helpdesk tools, or transport scheduling systems.
Benefits:
- Pension - 5% contributory pension matched by us.
- Employee retail discount scheme.
- Free bus travel & significantly reduced rail travel for you & family members.
- Life assurance.
- Health benefits.
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Customer Service Advisor (Sizewell C) employer: EDF
Contact Detail:
EDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Sizewell C)
✨Tip Number 1
Get to know the company and its values! Research Sizewell C and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive and keen to learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Service Advisor (Sizewell C)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our team at Sizewell C, so don’t hold back on showcasing your relevant background!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've handled customer queries or complaints in the past. We love seeing real-life scenarios that demonstrate your ability to resolve issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you're a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Service Advisor position. Plus, it’s super easy to do!
How to prepare for a job interview at EDF
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at Sizewell C. Familiarise yourself with the transport strategy, parking processes, and the induction information pack. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your ability to communicate clearly and resolve conflicts, as these skills are crucial for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate IT Proficiency
Since basic IT skills are essential for this role, be ready to discuss your experience with Microsoft Office and data entry systems. You might even want to brush up on any relevant software before the interview, so you can confidently talk about how you would log travel-related enquiries and manage data effectively.
✨Understand Local Transport Networks
Having knowledge of local bus and rail services, as well as park and ride operations, will set you apart from other candidates. Research the local transport options and be prepared to discuss how you would guide new workforce members through their travel choices during the induction process.