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For Companies At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and online support.
- Company: Join EDF, a leader in the energy sector committed to achieving Net Zero.
- Benefits: Enjoy a competitive salary, flexible working, health insurance, and various perks.
- Why this job: Be part of a diverse team making a real impact on customer experiences and sustainability.
- Qualifications: Eager learners with strong communication skills and a passion for customer service are welcome.
- Other info: We promote equity, diversity, and inclusion, ensuring everyone feels valued and celebrated.
The predicted salary is between 20700 - 30000 £ per year.
Customer Service Advisor – Exeter, UK
About the Role
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.
The Opportunity
As a Customer Service Advisor, you\’ll play a key role in delivering exceptional service to our customers, addressing their queries and ensuring they receive timely, accurate support. Your goal is to create a positive experience by resolving issues efficiently and professionally, whether through inbound telephony, emails or online portals.
Pay, benefits and culture
Alongside a starting salary of £25,719 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone\’s working needs are different. Whether you\’re in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
You\’ll take ownership of customer interactions, collaborating with your team and other departments to find effective solutions. We expect you to respond quickly, professionally, and with precision, always striving for a seamless customer experience in every interaction.
As part of a high-performing team, you’ll have opportunities to support colleagues and managers with specific queries or tasks, helping drive outstanding service delivery. We learn something new every day and as the people closest to our customers, you are encouraged to spot opportunities and suggest solutions where we can improve our customer experience.
Who you are
We’re looking for someone eager to learn and confident engaging with customers over the phone.
Our fast-paced customer service team handles challenging situations, so a strong work ethic and team spirit are essential. You’re passionate about delivering great customer experiences – positive, open-minded, and a strong communicator with great attention to detail.
You have strong communication skills – speaking, listening, and writing with confidence. You’re also resilient and adaptable, comfortable handling uncertainty and solving problems independently. We trust you to make smart decisions and continuously improve through feedback.
You\’re a natural problem-solver who thrives in a fast-moving environment. You’re comfortable using IT systems and navigating multiple platforms.
You’re a true team player – approachable, collaborative, and always eager to support colleagues and share ideas.
Most importantly, you live our core values: be open, own it, and make it better – always learning and helping drive positive change.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 22nd August 2025
Hiring Manager: Alison Shapcott
Location: Exeter
Interviews – week commencing 1st September
Success is personal. It\’s your journey, powered by us. Join us and we\’ll help Britain achieve Net Zero together.
Customer Service Advisor - Hybrid - Exeter, UK employer: EDF
Contact Detail:
EDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid - Exeter, UK
✨Tip Number 1
Familiarise yourself with EDF's mission and values, especially their commitment to Net Zero. This will help you align your responses during interviews and demonstrate your genuine interest in the company's goals.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the fast-paced environment and help you showcase your problem-solving abilities during the interview.
✨Tip Number 3
Research common customer service challenges and think of examples from your past experiences where you've successfully resolved similar issues. This will give you concrete stories to share that highlight your skills.
✨Tip Number 4
Network with current or former employees of EDF on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor - Hybrid - Exeter, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with EDF's values. Mention specific examples of how you've delivered exceptional service in the past.
Showcase Your Skills: In your application, clearly demonstrate your strong communication skills and adaptability. Provide examples of how you've handled challenging situations or resolved customer issues effectively.
Research EDF: Familiarise yourself with EDF's mission and values, especially their commitment to diversity and inclusion. This will help you align your application with their culture and show that you're a good fit.
How to prepare for a job interview at EDF
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've positively impacted customers in previous roles, highlighting your strong communication skills and problem-solving abilities.
✨Demonstrate Adaptability
Since the role involves handling challenging situations, be prepared to discuss times when you've successfully adapted to change or resolved unexpected issues. This will showcase your resilience and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with EDF's Values
Understand and align your responses with EDF's core values: be open, own it, and make it better. Prepare to give examples of how you embody these values in your work, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.