At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and online support.
- Company: Join EDF, a leader in the energy sector committed to achieving Net Zero.
- Benefits: Enjoy a competitive salary, flexible working, health insurance, and various perks.
- Other info: We promote equity, diversity, and inclusion, ensuring everyone feels valued and celebrated.
- Why this job: Be part of a diverse team making a real impact on customer experiences and sustainability.
- Qualifications: Eager learners with strong communication skills and a passion for customer service are welcome.
The predicted salary is between 20700 - 30000 £ per year.
Customer Service Advisor - Exeter, UK
About the Role
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.
The Opportunity
As a Customer Service Advisor, you\'ll play a key role in delivering exceptional service to our customers, addressing their queries and ensuring they receive timely, accurate support. Your goal is to create a positive experience by resolving issues efficiently and professionally, whether through inbound telephony, emails or online portals.
Pay, benefits and culture
Alongside a starting salary of £25,719 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone\'s working needs are different. Whether you\'re in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
You\'ll take ownership of customer interactions, collaborating with your team and other departments to find effective solutions. We expect you to respond quickly, professionally, and with precision, always striving for a seamless customer experience in every interaction.
As part of a high-performing team, you’ll have opportunities to support colleagues and managers with specific queries or tasks, helping drive outstanding service delivery. We learn something new every day and as the people closest to our customers, you are encouraged to spot opportunities and suggest solutions where we can improve our customer experience.
Who you are
We’re looking for someone eager to learn and confident engaging with customers over the phone.
Our fast-paced customer service team handles challenging situations, so a strong work ethic and team spirit are essential. You’re passionate about delivering great customer experiences – positive, open-minded, and a strong communicator with great attention to detail.
You have strong communication skills – speaking, listening, and writing with confidence. You’re also resilient and adaptable, comfortable handling uncertainty and solving problems independently. We trust you to make smart decisions and continuously improve through feedback.
You\'re a natural problem-solver who thrives in a fast-moving environment. You’re comfortable using IT systems and navigating multiple platforms.
You’re a true team player – approachable, collaborative, and always eager to support colleagues and share ideas.
Most importantly, you live our core values: be open, own it, and make it better – always learning and helping drive positive change.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 22nd August 2025
Hiring Manager: Alison Shapcott
Location: Exeter
Interviews - week commencing 1st September
Success is personal. It\'s your journey, powered by us. Join us and we\'ll help Britain achieve Net Zero together.
Customer Service Advisor - Hybrid - Exeter, UK employer: EDF
At EDF, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Service Advisor in Exeter, you'll enjoy a competitive salary, a comprehensive benefits package, and the flexibility to work in a way that suits you best, all while contributing to our mission of achieving Net Zero. Join us to develop your unique career path in a dynamic environment where your contributions are celebrated and your success is personal.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Hybrid - Exeter, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EDF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EDF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Hybrid - Exeter, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EDF:Your cover letter is your chance to shine! Tell us why you want to work at EDF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EDF!
How to prepare for a job interview at EDF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
