At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist users with tech problems.
- Company: Join EDF EPR Engineering UK, a leader in nuclear engineering projects.
- Benefits: Gain valuable experience in a dynamic international environment.
- Other info: Opportunity for growth and collaboration in a diverse team.
- Why this job: Make a real impact by enhancing IT services and supporting users daily.
- Qualifications: IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
EDF EPR Engineering UK (EPR-E) is a subsidiary of Edvance, a joint venture between EDF and Framatome, established in 2018 and responsible for the design and construction of nuclear islands for new projects in France and internationally. EDF EPR Engineering UK is particularly responsible for the design and construction of the nuclear island for the Hinkley Point C (HPC) project, as well as the duplication of the design and engineering activities for the Sizewell C (SZC) project.
In this context, EDF EPR Engineering UK is recruiting an IT Technician as part of a VIE. The IT Technician works within the GSI (IT Systems Management) team and provides user IT support, workstation management, and technical assistance to colleagues. The role also contributes to the quality of IT service through documentation, incident tracking, and operational communication with users. The position reports to the IT Team Lead and collaborates with other IT technicians, the IT Support Team Coordinator, the IT Support Project Coordinator, the IT Support Collaboration Coordinator, and business users.
Responsibilities- Provide level 1 and 2 IT user support (incidents and requests).
- Diagnose, analyse, and resolve hardware and software issues.
- Assist users with workstations, peripherals, and office tools.
- Escalate complex incidents when necessary.
- Install, configure, and maintain workstations (Windows).
- Address issues related to systems, local networks, and user access.
- Participate in account, rights, and IT equipment management.
- Contribute to the management of the IT asset inventory.
- Use simple scripts to automate certain IT tasks (PowerShell, Python).
- Participate in improving technical processes through automation.
- Maintain and document used scripts.
- Contribute to the writing and updating of technical and user documentation.
- Ensure clear communication with users during interventions and incidents.
- Participate in capitalising on solutions and best practices.
- Engage in discussions during IT sessions.
The ideal candidate should have a user support orientation, with initial experience in an IT environment, capable of intervening on workstations, assisting users daily, and contributing to the quality of IT service. Comfortable in an international environment, the candidate should be able to communicate with non-technical users and collaborate with IT teams and users.
Qualifications- Education level Bac+2/+3 in computer science, information systems, or equivalent field.
- Minimum of 1 to 2 years of experience (including internships and apprenticeships) as an IT user support technician.
- Fluent English required (B2 level) to operate in an international environment.
- Advanced knowledge of IT technologies: workstations, AD, Office 365, systems, and networks.
- Ability to diagnose and resolve hardware and software incidents.
- Initial experience or interest in scripting (PowerShell, Python).
- Knowledge of CAD software is a plus.
- Good written and oral communication skills in English and French.
- Service-oriented, meticulous, and analytical mindset.
- Able to work in a team and interact with non-technical users.
- Familiarity with IT support and ticketing tools (ITSM such as ServiceNow or Jira appreciated).
- Interest in technical documentation, solution capitalisation, and continuous improvement of IT services.
VIE - Technicien IT F/H in Bristol employer: EDF
EDF EPR Engineering UK is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the IT support team. Employees benefit from comprehensive training opportunities, a strong emphasis on professional development, and the chance to contribute to significant nuclear projects like Hinkley Point C and Sizewell C. Located in a vibrant international setting, the company promotes a culture of teamwork and open communication, making it an ideal place for those seeking meaningful and rewarding careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land VIE - Technicien IT F/H in Bristol
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, webinars, or even just chat with friends who work in tech. You never know who might have a lead on a job or can give you insider info about a company.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and connect with potential employers. Share relevant content, engage with industry discussions, and let your personality shine through.
✨Tip Number 3
Prepare for interviews by practicing common IT support scenarios. Think about how you would troubleshoot specific issues or explain technical concepts to non-tech users. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Apply directly through our website! It’s often the quickest way to get noticed. Tailor your application to highlight your experience with user support and scripting, and don’t forget to follow up after submitting your application to show your enthusiasm.
We think you need these skills to ace VIE - Technicien IT F/H in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in user support and any scripting skills you have. We want to see how your background fits with what we do at EDF EPR Engineering UK!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your technical skills, especially with tools like PowerShell or Python. If you've got experience with ITSM tools like ServiceNow or Jira, make sure to include that too. We’re all about improving our processes!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at EDF
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around user support, Windows systems, and basic scripting with PowerShell or Python. Being able to discuss specific technologies and how you've used them in past experiences will show you're ready for the role.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face, like diagnosing hardware issues or resolving software conflicts. Think through your approach to these problems and be ready to explain your thought process during the interview.
✨Communicate Clearly and Confidently
Since you'll be interacting with non-technical users, practice explaining technical concepts in simple terms. Clear communication is key, so consider doing mock interviews with friends to refine your delivery.
✨Show Your Team Spirit
This role involves collaboration with various IT teams and users. Be prepared to share examples of how you've worked effectively in a team setting, highlighting your ability to contribute positively to group dynamics and support others.
