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For Companies At a Glance
- Tasks: Lead a diverse team to optimise debt and revenue collection while ensuring customer satisfaction.
- Company: Join EDF, a leader in the energy sector committed to Net Zero.
- Benefits: Competitive salary, flexible working, health insurance, and a range of personal perks.
- Why this job: Shape the future of collections in a dynamic, evolving energy market.
- Qualifications: Proven leadership experience in commercial or financial sectors with strong analytical skills.
- Other info: Inclusive culture promoting diversity and personal career journeys.
The predicted salary is between 60000 - 80000 £ per year.
About The Role
At EDF, success is personal. Here you will develop a career that is unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it is your journey, powered by us. Join us and be part of our mission to help Britain achieve Net Zero.
The Opportunity
Join EDF Business Solutions as the Senior Manager of Collections. This pivotal role involves managing a large, diverse team and overseeing Operations, Relationship Management, and Data & Insight functions. You will drive the strategy to optimise debt and revenue collection, ensure regulatory compliance, and deliver an exceptional customer experience. This is a high-impact leadership position offering the chance to shape collections in a fast-evolving, highly regulated energy market while supporting EDF's commitment to Net Zero and operational excellence.
Pay, Benefits And Culture
Alongside a starting salary of £68,800 and a market-leading pension scheme, your package will include a range of benefits, from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you are in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated. Here, we do right by each other and everyone is welcome. We are on an action-oriented journey, championing equity, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We are a disability confident employer and we will do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That is why we support you to pursue a career that is unique to you. Because success is personal.
What You Will Be Doing
As Senior Manager of Collections, you will lead the collection of £7.2 billion annually across 22,000 customers, managing a team of 105 onshore and offshore professionals. You will oversee Operations, Relationship Management & Delivery, and Data & Insight to achieve ambitious KPIs while ensuring a customer-focused experience. You will set the strategy to maximise cash collections and avoid debt. You will optimise debt and revenue collection, make payment easy, build strong stakeholder relationships, and drive continuous improvement in financial performance, compliance, and team engagement.
Who You Are
We are seeking a proven leader with experience managing large teams in commercial, financial, or energy sector environments. The ideal candidate will possess strong commercial and analytical skills, alongside a deep understanding of business energy supply and collections. You will have a track record of setting and delivering collection strategies for complex customer portfolios, supported by exceptional communication and influencing abilities to build and maintain relationships at all levels. Commercially astute, with experience managing budgets and financial controls, you will also have a solid knowledge of the legal and regulatory frameworks governing debt collection. A degree-level education or equivalent professional experience is required, along with resilience and adaptability to thrive in a fast-changing environment. If this sounds like you then we would love to hear from you.
Closing date for applications: Friday 17th October 2025
Hiring Manager: Sander Van de Wouw
Location: Exeter, flexible
Success is personal. It is your journey, powered by us. Join us and we will help Britain achieve Net Zero together.
Locations
Senior Manager of Collections employer: EDF (UK)
Contact Detail:
EDF (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager of Collections
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EDF through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching EDF's mission and values. Show us how your experience aligns with their commitment to Net Zero and operational excellence. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice your leadership stories! As a Senior Manager of Collections, you'll need to demonstrate your ability to manage large teams and drive strategy. Use the STAR method to structure your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining EDF and being part of their mission.
We think you need these skills to ace Senior Manager of Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager of Collections role. Highlight your leadership experience, especially in managing large teams and driving collection strategies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've optimised debt collection or improved customer experiences in previous roles.
Showcase Your Analytical Skills: Since this role involves data and insight functions, be sure to mention any relevant analytical skills or tools you’ve used. We want to see how you can leverage data to drive financial performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to help us achieve Net Zero.
How to prepare for a job interview at EDF (UK)
✨Know Your Numbers
As a Senior Manager of Collections, you'll be dealing with significant financial figures. Brush up on your knowledge of debt collection metrics and KPIs relevant to the role. Be ready to discuss how you've successfully managed collections in the past and what strategies you implemented to optimise revenue.
✨Showcase Leadership Skills
This role involves managing a large team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've led diverse teams, resolved conflicts, and driven performance. Highlight your ability to inspire and engage your team while achieving ambitious targets.
✨Understand Regulatory Frameworks
Familiarise yourself with the legal and regulatory frameworks governing debt collection in the energy sector. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach this at EDF. This shows you're not just a numbers person but also understand the importance of regulations.
✨Emphasise Customer Experience
At EDF, delivering an exceptional customer experience is key. Think about how you've improved customer interactions in your past roles. Be ready to share specific examples of how you've balanced effective collections with maintaining positive customer relationships.
