At a Glance
- Tasks: Lead operational excellence and enhance customer experiences in a dynamic environment.
- Company: Join EDF, a forward-thinking company committed to diversity and inclusion.
- Benefits: Competitive salary, market-leading pension, health insurance, and personal development perks.
- Other info: Hybrid working model with opportunities for career growth and personal success.
- Why this job: Make a real impact by optimising sales processes and driving customer satisfaction.
- Qualifications: Experience in operations, strong leadership skills, and a passion for continuous improvement.
The predicted salary is between 48000 - 68000 £ per year.
About The Role
Do you have the drive to lead operational excellence and elevate customer experiences? If so, come and join EDF as a Sales Operations Manager!
The Opportunity
The Sales Operations Manager is pivotal in ensuring the seamless and timely delivery of customer offers and accurate customer onboarding to enable timely first billing – laying the foundation for an exceptional customer experience.
About The Role
Do you have the drive to lead operational excellence and elevate customer experiences? If so, come and join EDF as a Sales Operations Manager!
The Opportunity
The Sales Operations Manager is pivotal in ensuring the seamless and timely delivery of customer offers and accurate customer onboarding to enable timely first billing – laying the foundation for an exceptional customer experience.
You’ll optimise the team’s activities to enable the different Sales Teams to achieve their sales target and ensure the growth and strategic value of Mid-Market.
Pay, Benefits And Culture
Alongside a salary of £58,000 depending on experience, and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What You’ll Be Doing
As the Sales Operations Manager, you will play a key role in driving operational transformation by implementing new technologies and integrating onboarding activities into the team to ensure readiness, scalability, and long-term efficiency. You will lead the entire ‘Tender to Contract’ process, generating customer offers and quotes with speed, accuracy, and full compliance with internal and external standards.
A key responsibility will be overseeing the operational setup of new customers in our systems, ensuring a seamless transition and accurate, timely first billing. You’ll manage and inspire both UK-based and offshore operational teams, cultivating a high-performance culture rooted in accountability, collaboration, and results.
Through continuous process optimisation, you’ll use data and feedback to streamline workflows and eliminate friction points. Your focus on customer experience will drive operational practices that enhance satisfaction and reduce time-to-value. Additionally, you’ll collaborate cross-functionally with Sales, Billing, IT, and Customer Service to ensure alignment and operational readiness across the board.
Who You Are
We’re looking for an experienced professional with a strong background in operational roles, process management, or commercial operations – ideally within the utilities sector or similar industries.
You will bring proven leadership capabilities, having successfully managed hybrid teams across both onshore and offshore environments. A sharp analytical mindset and a deep passion for operational excellence and continuous improvement are essential.
You’ll have a track record of driving process improvement, leading change management initiatives, and delivering customer-centric operations.
Your commitment to creating smooth, timely, and value-driven interactions will be key to enhancing customer satisfaction and building trust.
We’re looking for someone who is proactive, self-motivated, and possesses strong foresight. Exceptional communication and stakeholder management skills are a must, as you’ll be working across teams to align operational goals and deliver outstanding results
Closing date for applications: 17th October 2025
Location: Exeter – Hybrid
Success is personal. It\'s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero together.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Utilities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Sales Operations Manager in Exeter employer: EDF UK
At EDF, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that champions equity, diversity, and personal success. As a Sales Operations Manager in Exeter, you will benefit from a competitive salary, comprehensive benefits package, and opportunities for professional growth while contributing to our mission of achieving Net Zero. Join us in a collaborative environment where your leadership and operational excellence can truly make a difference in enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at EDF on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching EDF’s values and recent projects. Show us how your experience aligns with their mission, especially around operational excellence and customer satisfaction.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve led teams or improved processes – make it memorable!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Operations Manager in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Operations Manager role. Highlight your operational excellence and customer experience achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational transformation and how your background makes you the perfect fit for our team.
Showcase Your Leadership Skills:We love seeing examples of leadership in action! Share specific instances where you've managed teams or driven process improvements, especially in hybrid environments.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at EDF UK
✨Know Your Numbers
As a Sales Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to sales performance and customer onboarding. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Leadership Experience
This role requires strong leadership capabilities. Prepare examples of how you've managed hybrid teams and driven change. Highlight specific instances where your leadership led to improved team performance or customer satisfaction.
✨Understand the Customer Journey
Familiarise yourself with the customer onboarding process and how it impacts first billing. Be prepared to discuss strategies you've implemented to enhance customer experiences and streamline operations in your past roles.
✨Cross-Functional Collaboration
Since this position involves working with various teams, think of examples where you've successfully collaborated across departments. Discuss how you aligned operational goals with sales, IT, and customer service to achieve outstanding results.
