At a Glance
- Tasks: Lead the vision and strategy for the ServiceNow platform, driving innovation and optimisation.
- Company: Join EDF, a forward-thinking company committed to diversity and inclusion.
- Benefits: Starting salary from £70,000, annual bonus, and customisable benefits like gym memberships and tech vouchers.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Shape the future of enterprise technology and make a real impact on IT operations.
- Qualifications: Proven experience in product management and familiarity with ServiceNow platform.
The predicted salary is between 70000 - 70000 £ per year.
Do you have a customer first mindset? Do you thrive in a stakeholder-rich environment? If so, we may have the perfect opportunity for you here at EDF in the UK as a Product Manager within the Enterprise IT Team!
We’re hiring a strategic Product Manager to lead the vision, strategy, roadmap and delivery of the ServiceNow platform, with particular accountability for the enterprise products and capabilities supporting IT Operations Management (ITOM) and IT Asset Management (ITAM). This role is responsible for maximising the value delivered through the ServiceNow platform, ensuring it remains a modern, scalable and secure foundation for Enterprise IT services. You’ll own the strategic direction and lifecycle management of the platform, driving the adoption and optimisation of capabilities including ITOM, ITAM, automation, workflow digitisation, reporting and AI-enabled services.
Sitting within our Enterprise IT function, you’ll work closely with senior stakeholders (up to and including Heads of Function) to define product strategy, roadmaps and investment priorities that deliver measurable business value. You’ll collaborate with delivery teams, cyber security, architects, service management and infrastructure teams to ensure platform capabilities are aligned with business needs, technology standards and long-term enterprise objectives.
A natural leader, you’ll manage a team of Enterprise Product Owners and Solution Architects, ensuring portfolio priorities are translated into actionable backlogs and customer-focused outcomes. You’ll also oversee dependencies across the ServiceNow ecosystem, driving alignment, governance and continuous improvement across the platform.
You’ll join us on a salary starting from £70,000 per annum (depending on experience), with the potential for an annual bonus. This is a hybrid working role, that balances time at home and on site to support collaboration and delivery. There will therefore be occasional travel to our offices within the UK.
We’re looking for a strategic and customer-focused IT Product Manager with proven experience managing enterprise technology platforms and delivering business outcomes through digital products and services. You’ll bring strong product management expertise combined with experience of the ServiceNow platform, ideally within IT Operations Management, IT Asset Management, IT Service Management or Enterprise Technology environments. You’ll understand how to balance customer needs, business priorities, platform governance and technical considerations within a complex enterprise landscape.
You’ll thrive in a stakeholder-rich environment, engaging confidently with peers, senior leaders, suppliers and business functions to build consensus, influence strategic decisions and drive organisational change. Your ability to communicate a compelling product vision and align diverse teams around shared outcomes will be critical to success.
You’re a collaborative and decisive leader with experience defining product strategies, shaping roadmaps, prioritising investment and driving value realisation. You’ll have a track record of leading high-performing product teams and creating a culture of continuous improvement, innovation and accountability.
If you’re passionate about shaping the future of enterprise technology through ServiceNow, driving platform innovation and delivering measurable value through ITOM and ITAM capabilities, we’d love to hear from you.
To be appointed to this role, you will need to meet the criteria for Security Clearance (SC), which will ordinarily require you to have British residency for the last five years.
What You’ll Be Doing
- Own the product strategy, roadmap and lifecycle management of the ServiceNow platform and associated ITOM and ITAM products.
- Act as the technology product leader for ServiceNow, ensuring the platform delivers maximum business value, operational efficiency and user experience.
- Define and communicate a clear platform vision, balancing business outcomes, technical debt, innovation and operational excellence.
- Drive the adoption and continuous improvement of ServiceNow capabilities including IT Operations Management (ITOM), IT Asset Management (ITAM), workflow automation, reporting and AI-enabled solutions.
- Establish and maintain platform governance, standards and best practices to ensure consistency, scalability, security and compliance.
- Lead the evolution of ITOM capabilities, including service visibility, discovery, service mapping, event management, operational resilience and proactive operations.
- Lead the maturity of ITAM capabilities, including hardware asset management, software asset management, lifecycle management, compliance and optimisation.
- Manage relationships with ServiceNow, strategic suppliers and delivery partners, influencing product direction and ensuring successful delivery outcomes.
- Lead and coach Product Owners & Solution Architects, while collaborating with Delivery Managers and Service Management teams.
- Develop lean business cases and investment proposals, ensuring alignment with Enterprise Technology strategy and portfolio governance.
- Manage platform budgets, licensing, consumption and commercial performance to maximise return on investment.
- Define and track platform success measures, including OKRs, adoption metrics, customer satisfaction, operational performance and value realisation.
- Engage regularly with senior stakeholders to understand business priorities, influence decision-making and shape future platform investments.
Pay, Benefits & Culture
Alongside a starting salary from £70,000 per annum (depending on experience) and potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
Product Manager – ServiceNow Platform (ITOM & ITAM) in London employer: EDF UK
At EDF Power Solutions, we are not just shaping the future of renewable energy; we are committed to fostering a dynamic and inclusive work environment that empowers our employees. As a Senior Electrical Engineer, you will enjoy competitive compensation, flexible working arrangements across our London, Edinburgh, or Durham offices, and the opportunity to mentor junior engineers while contributing to impactful projects that drive the UK's transition to net zero. Join us in our mission to deliver clean, green energy and be part of a diverse team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – ServiceNow Platform (ITOM & ITAM) in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like EDF UK!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at EDF UK would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at EDF UK through your school's career services!
We think you need these skills to ace Product Manager – ServiceNow Platform (ITOM & ITAM) in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager – ServiceNow Platform (ITOM & ITAM), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager – ServiceNow Platform (ITOM & ITAM) position at EDF UK. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at EDF UK
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
