At a Glance
- Tasks: Help customers with their energy needs and deliver exceptional service every day.
- Company: Join EDF, a leader in the energy sector committed to net zero.
- Benefits: Starting salary of £25,719, bonuses, 25 days holiday, and flexible working options.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while building strong relationships.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25719 - 25719 £ per year.
Energy Specialist – EDF (UK)
Hybrid role based in our Doxford office. You’ll attend the office full time for your first four weeks of training before moving to a hybrid working pattern (2‑3 days a week in the office). Full‑time or part‑time options are available, with part‑time minimum 24 hours.
Salary starting at £25,719 per annum, with potential for a 3% annual bonus and 25 days holiday plus bank holidays.
About The Role
Ready to make a real difference for customers every day while shaping a career that grows with you? As an Energy Specialist, you’ll help customers navigate their energy needs with confidence and care, supporting our journey towards an Electric Britain and making energy simpler, clearer and more human for every customer you speak to.
Who You Are
- Enthusiastic about the energy industry and making a positive difference
- Committed to delivering great customer experiences and value
- Aligns with our Human, Positive and Brave values
- Comfortable working with ambiguity while solving new problems
- Willing to ask questions, offer ideas and shape improvements
- Dedicated to continuous learning and personal growth
- Collaborative and supportive team player
- Inclusive behaviour that contributes to a welcoming environment
To be appointed, you must have the right to work in the UK.
What You’ll Be Doing
- Support customers by phone and digital channels, listening to understand their needs and working with them to find the best outcome
- Take ownership of each customer journey, resolve queries from start to finish and keep customers informed throughout
- Use training to confidently handle a wide range of topics, including billing, tariffs, energy usage and account changes
- Spot opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
- Work as part of a high‑performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture
Pay, Benefits and Culture
In addition to the base salary starting at £25,719, you’ll be eligible for a 3% annual bonus, 25 days holiday plus bank holidays, a market‑leading pension scheme and a flexible benefits package that includes electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more. At EDF, we believe there are many ways to succeed. Success is personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Utilities
Success is Personal. It\'s your journey, powered by us. Join us and drive the transition towards an Electric Britain.
Energy Specialist in Sunderland employer: EDF UK
At EDF UK, we pride ourselves on being an exceptional employer that values flexibility, diversity, and employee growth. As an Energy Specialist, you'll enjoy a competitive salary, a comprehensive benefits package including enhanced parental leave and health insurance, and the opportunity to work in a supportive environment that champions collaboration and innovation. With a commitment to making a meaningful impact on our customers and the planet, you'll find a rewarding career path that empowers you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist in Sunderland
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughEDF UK's Website
Don’t forget to apply directly through EDF UK's website for the full-time Energy Specialist role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Specialist in Sunderland
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EDF UK. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at EDF UK
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of EDF UK.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to EDF UK.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
