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For Companies At a Glance
- Tasks: Help customers with their energy needs and deliver exceptional service every day.
- Company: Join EDF, a leader in the energy sector committed to net zero.
- Benefits: Starting salary of £25,719, bonuses, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in customers' lives while building strong relationships.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 25719 - 25719 £ per year.
Energy Specialist – EDF (UK)
Hybrid role based in our Doxford office. You’ll attend the office full time for your first four weeks of training before moving to a hybrid working pattern (2‑3 days a week in the office). Full‑time or part‑time options are available, with part‑time minimum 24 hours.
Salary starting at £25,719 per annum, with potential for a 3% annual bonus and 25 days holiday plus bank holidays.
About The Role
Ready to make a real difference for customers every day while shaping a career that grows with you? As an Energy Specialist, you’ll help customers navigate their energy needs with confidence and care, supporting our journey towards an Electric Britain and making energy simpler, clearer and more human for every customer you speak to.
Who You Are
- Enthusiastic about the energy industry and making a positive difference
- Committed to delivering great customer experiences and value
- Aligns with our Human, Positive and Brave values
- Comfortable working with ambiguity while solving new problems
- Willing to ask questions, offer ideas and shape improvements
- Dedicated to continuous learning and personal growth
- Collaborative and supportive team player
- Inclusive behaviour that contributes to a welcoming environment
To be appointed, you must have the right to work in the UK.
What You’ll Be Doing
- Support customers by phone and digital channels, listening to understand their needs and working with them to find the best outcome
- Take ownership of each customer journey, resolve queries from start to finish and keep customers informed throughout
- Use training to confidently handle a wide range of topics, including billing, tariffs, energy usage and account changes
- Spot opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
- Work as part of a high‑performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture
Pay, Benefits and Culture
In addition to the base salary starting at £25,719, you’ll be eligible for a 3% annual bonus, 25 days holiday plus bank holidays, a market‑leading pension scheme and a flexible benefits package that includes electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more. At EDF, we believe there are many ways to succeed. Success is personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Utilities
Success is Personal. It\’s your journey, powered by us. Join us and drive the transition towards an Electric Britain.
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Energy Specialist employer: EDF (UK)
Contact Detail:
EDF (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist
✨Tip Number 1
Get to know EDF and their values! Before your interview, dive into their mission and culture. This way, you can show how your passion for customer service aligns with their goal of delivering exceptional experiences.
✨Tip Number 2
Practice your listening skills! As an Energy Specialist, you'll need to truly understand customer needs. Try role-playing with a friend or family member to sharpen your ability to listen and respond effectively.
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for customers. These stories will help you demonstrate your commitment to delivering the kind of service you'd want to receive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Energy Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in their lives, just like we do at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the Energy Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, so we can see how you fit into our team.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EDF (UK)
✨Know the Company Inside Out
Before your interview, take some time to research EDF and its mission towards net zero. Understand their values and how they prioritise customer care. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As an Energy Specialist, building relationships is key. Prepare examples from your past experiences where you've successfully connected with customers or resolved issues. Highlight your ability to listen actively and communicate clearly, as these are crucial skills for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges and had to find solutions. Be ready to discuss how you approached these situations, especially in a customer service context. EDF values those who can roll up their sleeves and figure things out, so make sure to convey your proactive attitude.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company’s goals.