At a Glance
- Tasks: Help customers with their energy needs and provide exceptional service daily.
- Company: Join EDF, a leader in the energy sector committed to net zero.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and great perks like health insurance.
- Other info: Applications close on 29th August; hybrid working available in multiple locations.
- Why this job: Make a real impact while building relationships and enhancing customer experiences.
- Qualifications: Looking for personable communicators who are eager to learn and adapt.
The predicted salary is between 25719 - 36000 £ per year.
About The Role
Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.
The Opportunity
As an Energy Specialist, you’ll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to.
You’ll join us on a salary starting of £25,719 per annum. This hybrid role is based in our Exeter office. You’ll attend the Exeter office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon–Fri 8am–6pm, or Mon–Fri 8am–8pm plus Sat 8am–6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.
You’ll build confidence across all customer journeys, learning how to resolve a wide range of queries and shape positive outcomes. You’ll have the freedom to help customers in the way you’d want to be treated, while growing your skills in a supportive team that values questions, curiosity and continuous learning.
Who You Are
We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer…
- Passion for the energy industry and a desire to make a positive difference
- Enthusiasm for delivering great customer experiences and value
- Alignment with our Human, Positive and Brave values
- Comfort working with ambiguity while solving new problems
- Willingness to ask questions, offer ideas and shape improvements
- Commitment to continuous learning and personal growth
- Ability to work collaboratively as part of a supportive team
- Inclusive behaviour that contributes to our vision that everyone’s welcome
To be appointed to this role, you must have the right to work in the UK.
What You’ll Be Doing
- Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome
- Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout
- Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage and account changes
- Spotting opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
- Working as part of a high performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture
Pay, Benefits And Culture
Alongside a salary starting of £25,719 per annum, potential to earn 3% annual bonus, 25 days holiday plus bank holidays and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join Us
Join us and find your success at EDF! #SuccessIsPersonal #EDFcareers Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.
Energy Specialist in Exeter employer: EDF UK
At EDF, we pride ourselves on being an exceptional employer, offering our Energy Specialists a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, comprehensive benefits including health insurance and flexible working options, we empower our team to thrive while making a meaningful impact in the journey towards net zero. Join us in Doxford, Exeter, or Hove, where your contributions will be valued, and you will have the opportunity to develop your skills in a dynamic environment dedicated to customer care and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist in Exeter
✨Tip Number 1
Familiarise yourself with EDF's mission and values, especially their commitment to net zero. This will help you align your conversations with potential interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly in handling customer queries. Role-playing different scenarios can help you feel more confident and prepared for the types of interactions you'll have as an Energy Specialist.
✨Tip Number 3
Research common customer service challenges in the energy sector. Being knowledgeable about these issues will allow you to discuss how you would approach them during your interview.
✨Tip Number 4
Network with current or former employees of EDF on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Energy Specialist in Exeter
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Energy Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and your commitment to helping customers. Use specific examples from your past experiences to demonstrate your ability to build relationships and resolve issues effectively.
Highlight Relevant Skills:In your CV, emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention any experience you have in customer service or similar roles, and be sure to include any training or certifications relevant to the energy sector.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for an Energy Specialist.
How to prepare for a job interview at EDF UK
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in helping customers during the interview. Share examples of how you've gone above and beyond to assist others, as this role is all about creating a positive customer experience.
✨Demonstrate Your Communication Skills
Since the role involves engaging with customers via phone and digital channels, practice clear and confident communication. Be prepared to discuss how you would handle different customer scenarios and resolve queries effectively.
✨Highlight Your Teamwork Abilities
As an Energy Specialist, collaboration is key. Share experiences where you've successfully worked as part of a team, showing that you're adaptable and can support team activities while also taking ownership of your responsibilities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and resilience. Think of specific situations where you've faced challenges and how you overcame them, as this will demonstrate your ability to thrive under pressure.
