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For Companies At a Glance
- Tasks: Help customers with their energy needs and provide exceptional service daily.
- Company: Join EDF, a leader in the energy sector committed to achieving net zero.
- Benefits: Enjoy flexible working options, competitive salary, bonuses, and a range of perks.
- Why this job: Make a real difference while building relationships and enhancing customer experiences.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: Hybrid role with both home and office-based working; applications close on 29th August.
The predicted salary is between 22700 - 29000 £ per year.
Overview
Join to apply for the Energy Specialist role at EDF (UK).
This hybrid role is based in our Hove office. You’ll attend the Hove office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon–Fri 8am–6pm, or Mon–Fri 8am–8pm plus Sat 8am–6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.
You’ll be part of the team helping customers navigate their energy needs with confidence and care, supporting our journey towards An Electric Britain by making energy simpler, clearer and more human for every customer you speak to.
Who You Are
We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer…
- Passion for the energy industry and a desire to make a positive difference
- Enthusiasm for delivering great customer experiences and value
- Alignment with our Human, Positive and Brave values
- Comfort working with ambiguity while solving new problems
- Willingness to ask questions, offer ideas and shape improvements
- Commitment to continuous learning and personal growth
- Ability to work collaboratively as part of a supportive team
- Inclusive behaviour that contributes to our vision that everyone’s welcome
To be appointed to this role, you must have the right to work in the UK.
What You’ll Be Doing
- Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome
- Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout
- Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage and account changes
- Spotting opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
- Working as part of a high performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture
Pay, Benefits And Culture
Alongside a salary starting of £25,719 per annum, there is potential to earn a 3% annual bonus, 25 days holiday plus bank holidays and a market leading pension scheme. Your package will include customizable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
#SuccessIsPersonal #EDFcareers
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries
- Utilities
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Energy Specialist employer: EDF UK
Contact Detail:
EDF UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist
✨Tip Number 1
Familiarise yourself with EDF's mission and values, especially their commitment to net zero. This will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice active listening skills, as this role requires you to truly understand customer needs. You might want to engage in role-playing exercises with friends or family to simulate customer interactions.
✨Tip Number 3
Research common customer service scenarios in the energy sector. Being prepared with examples of how you've handled similar situations can demonstrate your problem-solving abilities and customer care.
✨Tip Number 4
Network with current or former employees of EDF on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Energy Specialist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp what EDF is looking for in an Energy Specialist. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service experience, ability to build relationships, and any relevant knowledge of energy solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping customers achieve their goals. Use specific examples from your past experiences to illustrate how you embody the qualities EDF values.
Showcase Your Communication Skills: In your application, highlight your ability to communicate effectively across various channels. Mention any experience you have with digital communication tools, as this is crucial for the role.
How to prepare for a job interview at EDF UK
✨Show Your Passion for Customer Care
As an Energy Specialist, your role revolves around customer care. Make sure to express your genuine passion for helping customers and how you would treat them as you would want to be treated. Share examples from your past experiences where you went above and beyond for a customer.
✨Demonstrate Active Listening Skills
Listening is key in this role. During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This will show that you can truly understand customer needs and build strong relationships.
✨Be Ready to Discuss Problem-Solving Scenarios
Prepare for situational questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved a customer's issue or improved their experience. Highlight your ability to take ownership and find solutions.
✨Familiarise Yourself with EDF's Values
Research EDF's mission and values, especially their commitment to net zero and customer satisfaction. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals as an Energy Specialist.
