Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design of customer-first propositions that transform energy experiences.
- Company: Join EDF, a leader in driving innovation for an Electric Britain.
- Benefits: Competitive salary, annual bonus, flexible hybrid work, and customisable benefits.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Experience in proposition design and customer engagement, ideally in regulated industries.
- Other info: Inclusive culture with a focus on personal success and career development.
The predicted salary is between 36000 - 60000 £ per year.
Ready to shape customer experiences that make a real difference? Join us and lead propositions that put people first, driving innovation and simplicity in every interaction. At EDF, Success is Personal – your journey is powered by us.
The Sales & Marketing team is the growth engine of our Retail business. We blend deep customer insight with bold innovation to drive acquisition, retention, and value creation. From shaping compelling propositions to delivering targeted campaigns, we empower customers to save money and carbon – while helping EDF lead the transition to an Electric Britain.
As the Propositions & Experience Lead you will design and deliver customer-first propositions that transform EDF’s energy experience at the Moments That Matter. This role ensures every proposition is bold, simple and advocacy-driving, while embedding agile ways of working that keep delivery customer-centric and outcomes-focused.
Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed.
From shaping compelling propositions to embedding agile ways of working, you’ll influence how millions of customers engage with EDF. You’ll use insight, creativity, and leadership to deliver measurable outcomes – all while growing your career in a business that values innovation and continuous improvement.
What You’ll Be Doing
- Lead the design of home propositions that solve real customer pain points
- Translate customer insights into actionable concepts and service blueprints
- Define seamless end-to-end customer journeys and champion design principles for positive experiences
- Collaborate across teams to embed propositions and ensure consistent experiences
- Oversee proposition trials and pilots, capturing feedback for continuous improvement
Who You Are
We’re looking for a Propositions and Experience Lead who thrives in fast-paced environments and knows how to bring people together to deliver meaningful change. To be shortlisted, you need to offer:
- Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry
- Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact
- Strong understanding of customer insight tools, service design, and journey mapping
- Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution
- Skilled at communicating with senior stakeholders and presenting complex ideas clearly
- Familiarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello)
- Proficiency in data analysis and visualisation to influence decisions
Pay, Benefits And Culture
Alongside a competitive salary and potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
Propositions & Experience Lead in Brighton employer: EDF (UK)
Contact Detail:
EDF (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Propositions & Experience Lead in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at EDF. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding EDF's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for customer-first propositions!
✨Tip Number 3
Practice your storytelling skills. When discussing your experience, frame it around how you’ve solved real customer pain points. We love hearing about measurable impacts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for innovative thinkers like you!
We think you need these skills to ace Propositions & Experience Lead in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Propositions & Experience Lead role. Highlight your experience in proposition design and customer experience, and show us how you can bring people together to deliver meaningful change.
Showcase Your Insights: We want to see how you translate customer insights into actionable concepts. Use specific examples from your past work to demonstrate your ability to design customer-first propositions that solve real pain points.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your ideas are easy to understand, especially when discussing complex concepts or your experience with agile frameworks.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape customer experiences at EDF.
How to prepare for a job interview at EDF (UK)
✨Know Your Propositions
Before the interview, dive deep into EDF's current propositions and customer experiences. Understand what makes them unique and think about how you can enhance them. This will show your genuine interest and help you articulate how your skills align with their goals.
✨Showcase Your Customer Insight Skills
Be prepared to discuss specific examples of how you've used customer insights to drive successful propositions in the past. Highlight your experience with journey mapping and service design, as these are crucial for the role. Use data to back up your claims and demonstrate measurable impact.
✨Emphasise Agile Experience
Since the role involves embedding agile ways of working, be ready to talk about your familiarity with frameworks like Scrum or Kanban. Share examples of how you've led projects using these methodologies, focusing on collaboration and adaptability in fast-paced environments.
✨Engage with Stakeholders
Prepare to discuss how you've effectively communicated complex ideas to senior stakeholders. Think of instances where you've aligned diverse teams towards a common goal. This will showcase your leadership skills and ability to influence decision-making within an organisation.
