Application Support Analyst (Post Trade)

The Application Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of technical skill sets and is dynamic yet highly disciplined in its approach. As the primary interface between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of paramount importance.

Position purpose

To provide support of both in-house and vendor supplied applications in the Treasury, Risk and Finance areas. The role will support Post-Trade Operations, including Treasury, Credit, Risk, Product Control, Finance, Regulatory Reporting and Confirmations and Settlements.

Main responsibilities

• Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications.
• Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required.
• Collaborate with relevant teams to plan, test and implement on-going enhancements to systems.
• Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board.
• Liaise with other support/development teams to resolve cross-system issues.
• Monitor the availability, performance and throughput of supported applications.
• Share knowledge and expertise with others, supporting team members as required.

Experience required

• Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment.
• Able to manage incidents and service requests while providing timely status updates to users.
• Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes).
• Experience of a trading-based service delivery environment.
• Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs.
• Experience in trading and risk management systems for commodities covering front to back-office is highly desirable.

Technical requirements

• Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment.
• Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11g on).
• Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Python would be advantageous.
• Some experience of one or more of the following applications is desirable and indicative of the right type of experience: ION/FIS, CubeLogic, Workday.
• Experience in Azure App Insights and Microsoft Power Apps Suite is desirable.
• Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained.

Person specification

• Excellent communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Structured, systematic and analytical in approach with a problem-solving mentality.
• Pro-active approach to monitoring and automation.
• Customer focused, and goal orientated with keen attention to detail.
• Adept at working with challenging users in a fast-paced trading environment.
• Willingness to learn new technologies and maintain industry knowledge.
• Able to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Receptive to new ideas and able to adapt to changing demands.
• Able to work flexible hours as requested.

Hours of work

40 hours per week with variable start (07:00 - 09:00) plus additional paid out of hours support rota duties.