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- Tasks: Lead IT support projects and enhance user experience with advanced technical solutions.
- Company: A leading trading firm in Greater London with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by improving IT services and mentoring future tech leaders.
- Qualifications: Extensive experience with Microsoft Intune, SCCM, and strong customer service skills.
- Other info: Thriving in a challenging environment is key to success in this role.
The predicted salary is between 48000 - 72000 £ per year.
A leading trading firm in Greater London is seeking an experienced IT support professional to lead technical project delivery and enhance user experience. You'll oversee planning and execution while providing advanced technical support and mentoring junior staff.
The ideal candidate has extensive experience with Microsoft Intune, SCCM, and a strong focus on customer service and continuous improvement. This dynamic role requires excellent communication skills and the ability to thrive in a challenging environment.
Senior IT Support Lead — Intune, SCCM, ITIL & VIP Desk employer: EDF Trading Ltd
Contact Detail:
EDF Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Lead — Intune, SCCM, ITIL & VIP Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in trading firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Microsoft Intune and SCCM. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've improved user experience and led technical projects in the past.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better.
We think you need these skills to ace Senior IT Support Lead — Intune, SCCM, ITIL & VIP Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Intune and SCCM. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service focus and any relevant projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this dynamic role. Share specific examples of how you've enhanced user experience and mentored junior staff in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at EDF Trading Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune and SCCM. Be ready to discuss specific projects where you've used these tools, as well as any challenges you faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since the role emphasises customer service, prepare examples that highlight your ability to enhance user experience. Think about times when you went above and beyond to support a user or improve a process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process clearly, especially in high-pressure situations, as this will demonstrate your ability to thrive in a challenging environment.
✨Mentorship Matters
As you'll be mentoring junior staff, be ready to discuss your approach to leadership and training. Share specific examples of how you've helped others grow in their roles, which will show your commitment to continuous improvement.
