Senior Application Support Analyst

When you join EDF Trading, you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box. Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.

EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it’s experience that makes us leaders in the field. Energy is what we do.

Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.

Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.

Join us, make a difference, and help shape the future of energy.

Department

The Front Office Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of technical skill sets and is dynamic yet highly disciplined in its approach. As the primary interface between the business and the various IT and Data departments, an understanding of the business context in which the applications are deployed is of paramount importance.

Position purpose

To provide support of both in-house and vendor supplied applications in the Front Office. The role will support traders and analysts while working closely with our core functions area.

Main responsibilities

• Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications.
• Provide stakeholder management to senior business and IT stakeholders.
• Take ownership of Major Incident management and associated Problem Management process.
• Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required.
• Collaborate with relevant teams to plan, test and implement on-going enhancements to systems.
• Liaise with other support/development teams to resolve cross-system issues.
• Monitor the availability, performance and throughput of supported applications.
• Share knowledge and expertise with others, coaching and supporting team members as required.

Experience required

• 7+ years of Application Support experience ideally garnered within an energy, commodity or similar trading environment.
• Experience on a support desk responsible for front office production applications.
• Strong communication skills with a proven track record of effectively communicating with the business and other stakeholders regarding issues and outages.
• Able to manage and prioritise incidents and service requests while providing timely status updates to users.

Technical requirements

• Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment.
• Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11G on).
• Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Excel/VBA would also be advantageous.
• Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained.
• Some experience of one or more of the following applications is desirable and indicative of the right type of experience: Trayport GlobalVision/Joule, Zema, Dagster Framework.
• Experience in Azure App Insights is desirable.

Person specification

• Excellent communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Take ownership of Incident resolution end-to-end. Follow up on root causes and identify actions to prevent Incident from reoccurring, while keeping stakeholders informed.
• Proactively identify opportunities for improvement of processes and Production stability in general.
• Structured, systematic and analytical in approach with a problem-solving mentality.
• Customer focused, and goal orientated with keen attention to detail.
• Adept at working with challenging users in a fast-paced trading floor environment.
• Have a broad understanding of the business context of the systems in use.
• Willingness to learn new technologies and maintain industry knowledge.
• Able to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Good understanding and appreciation of change control processes.
• Pro-active approach to monitoring and automation.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
• Proven ability in effective time management.
• Able to work flexible hours as requested.
• Proactive and positive approach to work.

Hours of work: 40 hours per week with variable start (07:00 - 11:00) plus additional paid out of hours support rota duties.

We are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers.

"It is a fast-paced and dynamic working environment where each day is interesting and challenging. There’s also an incredible pool of talent and skills within EDFT. I’m continuously learning from my colleagues."

"There is no ‘typical’ day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing’s for sure though, I’ll have my head in a spreadsheet at some point."