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For Companies At a Glance
- Tasks: Lead desktop support teams and deliver top-notch technical support in a dynamic trading environment.
- Company: A leading energy trading company based in London with a focus on innovation.
- Benefits: Hybrid working model, comprehensive benefits, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real difference in user support experiences.
- Qualifications: Proven technical support experience and strong leadership skills required.
- Other info: Exciting opportunity to thrive in a vibrant and challenging work environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading energy trading company in London is seeking an End User Support Lead to manage desktop support teams and deliver high-quality technical support in a fast-paced environment.
Responsibilities include:
- Guiding engineers
- Overseeing incident management
- Enhancing user-focused support experiences
Candidates should have:
- Proven technical support experience
- Effective leadership skills
- A strong customer focus
This role offers a hybrid working model and a comprehensive range of benefits.
End User Support Lead - Hybrid IT for Trading Floor employer: EDF Trading Ltd
Contact Detail:
EDF Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Lead - Hybrid IT for Trading Floor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in energy trading or IT support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to customer support and think of examples from your experience that showcase your leadership skills and technical expertise.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've handled challenging support situations in the past, and how you guided your team to deliver top-notch user experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Support Lead - Hybrid IT for Trading Floor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and leadership skills. We want to see how you've managed teams and improved user experiences in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End User Support Lead role. Share specific examples of how you've tackled challenges in fast-paced environments.
Showcase Your Customer Focus: In this role, a strong customer focus is key. We love to see candidates who can demonstrate their commitment to enhancing user experiences, so include any relevant achievements or feedback from users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at EDF Trading Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Be prepared to discuss specific tools and technologies you've used, as well as any troubleshooting techniques that have worked for you in the past.
✨Showcase Your Leadership Skills
Since this role involves guiding engineers, think of examples where you've successfully led a team or managed a project. Highlight your ability to motivate others and resolve conflicts, as these are key in a fast-paced environment.
✨Emphasise Customer Focus
Prepare to share instances where you've gone above and beyond to enhance user experiences. Companies want to see that you understand the importance of customer satisfaction and can deliver high-quality support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in user support or how they measure success in this position. It shows you're engaged and thinking ahead!
