At a Glance
- Tasks: Manage office operations, support staff, and coordinate events at Sizewell C.
- Company: Join Turnbull, a dynamic partner of Wessex Water, making an impact in the community.
- Benefits: Enjoy 25 days holiday, health care, pension contributions, and performance bonuses.
- Other info: Flexible working environment with opportunities for training and career growth.
- Why this job: Be the go-to person in a vibrant team, enhancing your admin skills while making a difference.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
- Support Services Administrator (Sizewell C)
- Job Category: Administration
- Contract Partner Company: Wessex Water
- Employing Company: Turnbull
- Job Responsibilities
As the sole Support Services Administrator onsite, you will play a key role in establishing and operating Turnbull offices at Sizewell C, supporting staff and managers with general administration and office management tasks.
What You'll Do
- Manage the day‑to‑day running of the office, including ordering stationery and managing desk/parking trackers
- Scan and upload records to Share Point
- Arrange meetings by scheduling times, booking rooms, planning refreshments, and preparing documentation
- Handle correspondence via the joint admin inbox
- Draft, format and print documents to support the team
- Administer bespoke CRM systems for a variety of requests
- Maintain accurate records of data
- Support the wider team with ad‑hoc administrative requests
- Support local events, including managing merchandise
- Handle logistical and operational requests, such as fuel card management and vehicle maintenance requests
- Assist the Social Media Specialist with ad‑hoc requests and content creation
- Coordinate with different teams and balance priorities to ensure smooth delivery of the contract
- Occasionally travel to the South West for training and team‑building activities
- What You'll Need
- Previous office management or administration experience
- Excellent attention to detail and record‑keeping skills
- Ability to work independently and as part of a team
- Strong time‑management, prioritisation and organisational skills
- Exceptional communication and customer‑service skills
- Ability to understand multiple systems and processes
- Proficiency in Microsoft Office packages (Excel, Word, Power Point)
- Capacity to multitask
- Resilience and confidence in building relationships at all levels
- Availability for routine weekend standby cover (compensated separately)
- What You'll Receive
- 25 days’ holiday, rising to 28 with length of service (pro‑rata)
- Up to 20% combined pension contribution
- Opportunity to buy up to ten days’ holiday and sell up to five days each year
- Performance‑related bonus of around 5%
- Health‑care package supporting your healthcare costs
- £1,000 referral fee for recommending suitable candidates
- Life assurance up to eight times your salary
- Sustainable benefits including electric‑vehicle and cycle‑to‑work schemes
- Family‑friendly policies such as enhanced maternity and paternity leave
- One paid volunteering day each year
- Cash‑back and discounts from over 3,000 retailers
For this role you must have evidence of right to work in the UK.
As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
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Support Services Administrator (Sizewell C) employer: EDF Energy
EDF Energy is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from competitive salaries, potential bonuses, and a range of customisable benefits, all while working in a hybrid environment that supports work-life balance. With a strong focus on employee growth and development, EDF Energy provides ample opportunities for career advancement in the rapidly evolving field of technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator (Sizewell C)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EDF Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EDF Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Administrator (Sizewell C)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EDF Energy:Your cover letter is your chance to shine! Tell us why you want to work at EDF Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EDF Energy!
How to prepare for a job interview at EDF Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
