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For Companies At a Glance
- Tasks: Support customers with their energy needs and resolve queries with care.
- Company: Join a forward-thinking company committed to making energy simpler for everyone.
- Benefits: Starting salary of £25,719, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career in the energy sector.
- Qualifications: Enthusiasm for the energy industry and a passion for customer service.
- Other info: Dynamic team environment with a focus on continuous learning and inclusivity.
The predicted salary is between 25719 - 30000 £ per year.
About the Role
Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.
The Opportunity
As an Energy Specialist, you'll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to.
You’ll join us on a salary starting of £25,719 per annum. This hybrid role is based in our Hove office. You’ll attend the Hove office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon‑Fri 8am‑6pm, or Mon‑Fri 8am‑8pm plus Sat 8am‑6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.
You’ll build confidence across all customer journeys, learning how to resolve a wide range of queries and shape positive outcomes. You’ll have the freedom to help customers in the way you’d want to be treated, while growing your skills in a supportive team that values questions, curiosity and continuous learning.
Who You Are
We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer:
- Passion for the energy industry and a desire to make a positive difference
- Enthusiasm for delivering great customer experiences and value
- Alignment with our Human, Positive and Brave values
- Comfort working with ambiguity while solving new problems
- Willingness to ask questions, offer ideas and shape improvements
- Commitment to continuous learning and personal growth
- Ability to work collaboratively as part of a supportive team
- Inclusive behaviour that contributes to our vision that everyone’s welcome
To be appointed to this role, you must have the right to work in the UK.
What You’ll Be Doing
Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome. Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout. Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage.
Energy Specialist in London employer: EDF Energy
Contact Detail:
EDF Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're passionate about the energy industry and how you can help customers thrive.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Stay curious and keep learning! Show your commitment to personal growth by picking up new skills related to customer service or energy management. It’ll make you stand out as a candidate who’s ready to make a difference.
We think you need these skills to ace Energy Specialist in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the energy industry shine through in your application. We want to see how you can make a positive difference and why you're excited about this role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our Human, Positive, and Brave values.
Be Yourself: Don’t be afraid to let your individuality come through! We value authenticity, so share your unique perspective and experiences that make you a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at EDF Energy
✨Know Your Energy Stuff
Brush up on the latest trends and developments in the energy industry. Being able to discuss topics like renewable energy, tariffs, and customer service strategies will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your enthusiasm for delivering great customer experiences will resonate well with the interviewers, as they value this trait highly.
✨Embrace the Human Touch
Since the role focuses on making energy simpler and more human, think about how you can convey empathy and understanding during the interview. Practice active listening and be ready to demonstrate how you would treat customers with care and respect.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s values and future direction. This shows your curiosity and willingness to engage, aligning with their emphasis on continuous learning and improvement. It also gives you a chance to assess if the company is the right fit for you.
