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For Companies At a Glance
- Tasks: Lead the design of customer-first propositions and transform energy experiences.
- Company: Join EDF, a leader in driving innovation for an Electric Britain.
- Benefits: Competitive salary, annual bonus, flexible hybrid work, and customisable benefits.
- Why this job: Shape impactful customer experiences and drive meaningful change in a fast-paced environment.
- Qualifications: Experience in proposition design and customer engagement, with strong communication skills.
- Other info: Inclusive culture that values personal success and career development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Ready to shape customer experiences that make a real difference? Join us and lead propositions that put people first, driving innovation and simplicity in every interaction. At EDF, Success is Personal – your journey is powered by us.
The Opportunity
The Sales & Marketing team is the growth engine of our Retail business. We blend deep customer insight with bold innovation to drive acquisition, retention, and value creation. From shaping compelling propositions to delivering targeted campaigns, we empower customers to save money and carbon – while helping EDF lead the transition to an Electric Britain.
As the Propositions & Experience Lead you will design and deliver customer-first propositions that transform EDF’s energy experience at the Moments That Matter. This role ensures every proposition is bold, simple and advocacy-driving, while embedding agile ways of working that keep delivery customer-centric and outcomes-focused.
Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed. From shaping compelling propositions to embedding agile ways of working, you’ll influence how millions of customers engage with EDF. You’ll use insight, creativity, and leadership to deliver measurable outcomes – all while growing your career in a business that values innovation and continuous improvement.
What you’ll be doing:
- Lead the design of home propositions that solve real customer pain points.
- Translate customer insights into actionable concepts and service blueprints.
- Define seamless end-to-end customer journeys and champion design principles for positive experiences.
- Collaborate across teams to embed propositions and ensure consistent experiences.
- Oversee proposition trials and pilots, capturing feedback for continuous improvement.
Who you are
We’re looking for a Propositions and Experience Lead who thrives in fast-paced environments and knows how to bring people together to deliver meaningful change. To be shortlisted, you need to offer:
- Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry.
- Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact.
- Strong understanding of customer insight tools, service design, and journey mapping.
- Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution.
- Skilled at communicating with senior stakeholders and presenting complex ideas clearly.
- Familiarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello).
- Proficiency in data analysis and visualisation to influence decisions.
Pay, benefits and culture
Alongside a competitive salary and potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF!
Propositions & Experience Lead in Hove employer: EDF Energy
Contact Detail:
EDF Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Propositions & Experience Lead in Hove
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at EDF. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by understanding EDF's values and how they align with your experience. Show us how you can drive innovation and customer-centric propositions!
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've tackled customer pain points and delivered measurable outcomes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the EDF team.
We think you need these skills to ace Propositions & Experience Lead in Hove
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping customer experiences and driving innovation. Make it personal and connect your passion to what we do at EDF.
Tailor Your Experience: Don’t just send a generic application! Take the time to highlight your relevant experience in proposition design and customer engagement. We’re looking for specific examples that demonstrate your skills and how they align with our mission to put people first.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences. Remember, we appreciate boldness and simplicity, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at EDF Energy
✨Know Your Propositions
Before the interview, dive deep into EDF's current propositions and customer experiences. Understand what makes them unique and think about how you can enhance them. This will show your genuine interest and help you articulate how your skills align with their goals.
✨Showcase Your Customer Insight Skills
Be ready to discuss specific examples of how you've used customer insights to drive successful propositions in the past. Prepare to explain your approach to translating insights into actionable concepts, as this is crucial for the role.
✨Emphasise Agile Experience
Since the role involves embedding agile ways of working, be prepared to talk about your experience with agile frameworks like Scrum or Kanban. Share examples of how you've led projects using these methodologies and how they contributed to successful outcomes.
✨Prepare for Stakeholder Communication
Think about how you would communicate complex ideas to senior stakeholders. Practice explaining your past projects clearly and concisely, focusing on the impact and measurable outcomes. This will demonstrate your ability to lead and influence effectively.