At a Glance
- Tasks: Lead third-party service relationships and drive operational excellence for customers.
- Company: Join EDF, a forward-thinking company committed to personal success and inclusivity.
- Benefits: Starting salary of £44,800, hybrid working, customisable benefits, and a market-leading pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on customer outcomes while developing your leadership skills.
- Qualifications: Experience in managing external service providers and strong commercial awareness required.
The predicted salary is between 38000 - 52000 £ per year.
About the Role
Ready to lead high-impact third-party service relationships while shaping how we deliver operational excellence for our customers? Keen to use your commercial insight to strengthen performance, compliance and governance across key partners? At EDF, we know Success is Personal, and this role gives you the opportunity to drive meaningful outcomes while growing your career your way.
The Opportunity
As an Agent Relationship Manager, you’ll play a central role in our Collections function, overseeing the performance of our external service partners and supporting our journey towards An Electric Britain. Your work will help strengthen operational quality, improve customer outcomes and manage essential cost and performance controls. You’ll join us on a starting salary of £44,800 per annum, with the flexibility of a hybrid approach. Your contractual location will be Gadeon House in Exeter, giving you a balance of focused home working and valuable collaboration time with the team. You’ll help optimise partner performance and compliance, contribute to high-quality financial governance and lead improvements that shape how we manage service delivery. This is a chance to refine your leadership capability while developing expertise in regulated operational environments.
Who You Are
We’re looking for an Agent Relationship Manager who brings strong commercial awareness, confidence in performance management and proven experience leading external service providers in regulated settings. To be shortlisted, you need to offer:
- Experience managing external service providers in a regulated operational environment
- Strong commercial and financial acumen including budget oversight and cost control
- Proven ability to drive performance improvement and manage service level delivery
- Experience leading and developing teams to deliver high-quality operational outcomes
- Strong understanding of regulatory compliance and risk management
- Excellent stakeholder management and influencing skills
What You’ll Be Doing
- Managing third-party debt recovery, litigation, insolvency and field service providers
- Driving performance improvements to maximise recovery outcomes
- Monitoring and controlling agency spend against forecast and budget
- Ensuring full compliance with regulatory standards and licence conditions
- Leading an internal team supporting query resolution and workflow management
Pay, Benefits and Culture
Alongside a starting salary of £44,800 per annum, potential for an annual bonus and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more. At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Closing date for applications is Tuesday 3rd March 2026. Join us and find your success at EDF! Success is Personal. It’s your journey, powered by us. Join us and drive the transition towards an Electric Britain.
Agent Relationship Manager in Exeter employer: EDF Energy
At EDF, we pride ourselves on being an exceptional employer that champions personal success and career growth. Located in the vibrant city of Exeter, our hybrid work model fosters a collaborative environment while offering flexibility, allowing you to thrive both professionally and personally. With a competitive salary, a comprehensive benefits package, and a commitment to diversity and inclusion, we empower our employees to shape their unique career journeys while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Relationship Manager in Exeter
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like EDF Energy. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Agent Relationship Manager in Exeter
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to EDF Energy.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on EDF Energy's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at EDF Energy
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with EDF Energy.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at EDF Energy will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former EDF Energy employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
