Energy Specialist

About the Role

Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.

The Opportunity

As an Energy Specialist, you'll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to. You'll join us on a salary starting of £25,719 per annum. This hybrid role is based in our Hove office. You'll attend the Hove office full time for your first four weeks of training before moving to a hybrid working pattern (2-3 days a week in the office). Roles are available across two working pattern types: Mon‑Fri 8am‑6pm, or Mon‑Fri 8am‑8pm plus Sat 8am‑6pm on rotation. Full time or part time options are available, with part time being a minimum of 24 hours.

You’ll build confidence across all customer journeys, learning how to resolve a wide range of queries and shape positive outcomes. You’ll have the freedom to help customers in the way you’d want to be treated, while growing your skills in a supportive team that values questions, curiosity and continuous learning.

Who You Are

We’re looking for an Energy Specialist who brings enthusiasm, positivity and a desire to help customers. To be shortlisted, you need to offer:

• Passion for the energy industry and a desire to make a positive difference
• Enthusiasm for delivering great customer experiences and value
• Alignment with our Human, Positive and Brave values
• Comfort working with ambiguity while solving new problems
• Willingness to ask questions, offer ideas and shape improvements
• Commitment to continuous learning and personal growth
• Ability to work collaboratively as part of a supportive team
• Inclusive behaviour that contributes to our vision that everyone’s welcome

To be appointed to this role, you must have the right to work in the UK.

What You’ll Be Doing

• Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome
• Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout
• Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage and account changes
• Spotting opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
• Working as part of a high performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture

Pay, Benefits and Culture

Alongside a salary starting of £25,719 per annum, potential to earn 3% annual bonus, 25 days holiday plus bank holidays and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal - it’s your journey, powered by us. Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF!