Customer Service Administrator (Sizewell C)

The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project. Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs.

Job Summary

Working at the centre of a busy project, you'll play a key role in linking project requirements with day-to-day warehouse activity. By building strong relationships with Project Managers and using data to track and plan stock movements, you'll support the Inventory Manager in keeping operations organised, accurate and responsive to changing priorities. The role is within a high-security project, and full vetting would be required of the successful candidate.

Coordinating inbound activity

• Work closely with Project Managers to plan and organise the timely receipt of goods into the warehouse(s).
• Proactively gather, confirm and chase required information to ensure inbound deliveries are accurate and aligned to project timelines.
• Respond to changing priorities and last-minute requests, adjusting plans to minimise disruption to operations.
• Act as a key point of contact for internal and external stakeholders, providing clear and timely updates on stock, deliveries and dispatch.
• Handle customer queries via email and telephone in a professional, solutions-focused way.
• Build strong working relationships with Project Managers and customers, understanding their requirements and responding accordingly.
• Identify issues early and take ownership of resolving them or escalating where appropriate.

Inventory & data management

• Accurately record daily inbound and dispatch activity in line with customer and operational requirements.
• Maintain and update systems and customer portals with correct and up-to-date information.
• Produce regular and ad hoc reports to support the Inventory Manager and wider operation.
• Use Excel to manipulate and analyse data, supporting reporting, tracking, and decision-making.

Operational support

• Work collaboratively with the warehouse team to ensure the smooth running of the operation.
• Support the Inventory Manager with stock accuracy, investigations and reporting.
• Adapt to a variety of customer requirements across different contracts and accounts.
• Manage your workload effectively to meet deadlines and service expectations.
• Follow company and customer processes, including complaints and escalation procedures.
• Take a proactive approach to improving ways of working, data accuracy and service delivery.
• Support colleagues where needed, sharing knowledge to strengthen the wider team.

Skills

• Strong coordination skills, bringing together multiple stakeholders and information streams.
• Clear and professional communication with internal and external contacts.
• Proactive approach; follows up, challenges gaps, and sees tasks through to completion.
• Customer-focused, balancing responsiveness with accuracy and practical solutions.
• High attention to detail, ensuring data and records remain accurate.
• Competent in Excel, including filtering, sorting, and basic data manipulation.
• Able to manage workload effectively and meet competing deadlines.
• Flexible approach to changing operational demands and last-minute requests.
• Collaborative team player, supporting colleagues and sharing knowledge.

Experience

• Comfortable working in a fast-paced environment with changing priorities.
• Experience collaborating with multiple stakeholders, including project and operations teams.
• Confident handling customer queries via phone and email.
• Strong attention to detail when maintaining accurate records and working with data.
• Able to use Excel to support reporting and day-to-day data management.
• Exposure to warehouse, logistics, or project-based operations (desirable).

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.