At a Glance
- Tasks: Manage access control and provide excellent customer service at Hinkley Point C.
- Company: Join G4S, a leader in security solutions with a focus on teamwork.
- Benefits: Earn £18.07 per hour, enjoy discounts, and receive health benefits.
- Other info: Fixed term contract until January 2027 with opportunities for growth.
- Why this job: Be a vital part of a prestigious project while developing your skills.
- Qualifications: Good education in Maths, English, and IT; office experience preferred.
The predicted salary is between 18.07 - 18.07 £ per hour.
Working on our prestigious Hinkley Point C contract, our uniformed Access Control Officers are key members of the security team. They are tasked with enabling access for the thousands of workers employed across the HPC project by the control, issue and receipt of access control passes. Their primary tasks are to deliver front of house reception, administration and customer service duties to support the project and enable both site pass holders and visitors to gain access to the main HPC site. This is primarily an administrative, customer facing, reception role with the operation of security and visitor management IT systems.
Pay: £18.07 per hour (£37,688.89 per annum, hourly paid)
Contract: Fixed Term Contract until 31/01/2027
Hours: 40 hours per week
Holiday: 224 hours holiday (per annum, pro rata)
Benefits:
- G4S National Pension Scheme
- Dell, Vodafone and O2 discounts
- Perks at work (national discount scheme)
- Aviva car, home and travel insurance discount
- Health Saturday Fund (health cash back scheme for you and your family)
Key Responsibilities:
- Key enabler of access to the site and associated developments
- Front of House Reception duties – leader of customer excellence
- Issue and receipt of Site Access Control passes to HPC workers and visitors
- Operate and oversee various IT systems including the Visitor Management and Access Control Systems
- Operate identification systems to enable access
- Assist contractors at HPC with access enquiries
- Administration duties as required and support to Access Control Lead and Supervisor
- Supporting the Car Park requirement
- Monitor and deliver service level requirements as per KPIs
- General office duties as required
Educational Requirements / Qualifications:
A good standard of education in Maths, English and IT.
Preferred Experience:
Prior experience of working within a busy office environment and under pressure.
Personal Qualities:
- Highest levels of integrity, respectfulness and professionalism required at all times.
- Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests.
- An engaging and proactive can do attitude where successes and failures are shared.
- Doing what we say we are going to do and only committing to what can be done.
- Listen and communicate effectively.
- Ability to plan ahead as far as possible and share intelligence to prevent surprises.
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Access Control Officer (Fixed Term) - Hinkley Point C employer: EDF Energy
G4S Secure Solutions Limited is an exceptional employer, offering a supportive work culture that prioritises integrity and professionalism. As an Access Control Officer at the prestigious Hinkley Point C project, you will benefit from competitive pay, extensive holiday allowances, and access to various employee discounts and health schemes, all while contributing to a vital national infrastructure project. With opportunities for personal growth and development in a dynamic environment, G4S is committed to fostering a workplace where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Access Control Officer (Fixed Term) - Hinkley Point C
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like EDF Energy.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like EDF Energy. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Access Control Officer (Fixed Term) - Hinkley Point C
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to EDF Energy.
How to prepare for a job interview at EDF Energy
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in EDF Energy's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services EDF Energy offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
