Customer Service Adviser (Sizewell C)

Employing Company: Specialist Passenger Solutions

The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs

• Job Responsibilities
• Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy.
• Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes.
• Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood.
• Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials.
• Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required.
• Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms.
• Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns.
• Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines.
• Conducting timely follow ups on all complaints, providing customers with clear, consistent updates within set response times.
• Handle complaints professionally via phone and written correspondence, conducting timely follow‑ups and providing clear, consistent updates in line with SPS service standards.
• Ensure complaint responses are accurate and detailed to support root cause analysis and continuous improvement activities.
• Liaising effectively with internal departments to resolve issues and ensure actions are delivered within time frames and communicated appropriately.
• Providing cross-cover for SZC Inductions and the SPS onsite office as required, ensuring continuity of service and consistent performance.

Qualifications

• GCSEs (or equivalent) in English and Maths
• Valid UK driving licence
• Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry

Experience

• Basic knowledge of transport, travel planning, or workforce movement processes
• A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures
• Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups
• Accurate data entry and use of the Complaints Management System or operational systems
• Knowledge of data accuracy, record keeping, and confidentiality requirements.
• A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates

For this role you must have evidence of right to work in the UK.

As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK.

EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand.

The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations.

We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

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