At a Glance
- Tasks: Lead a dynamic shift team and manage live service operations.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, private healthcare, and generous leave.
- Other info: Embrace a collaborative culture with endless growth opportunities.
- Why this job: Make a real impact in a fast-paced fintech environment.
- Qualifications: Experience in incident management and strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Shift and incident Lead locations: United Kingdom - Swindon
Time type: Full time
Posted on: Posted Today
Job requisition id: JR015832
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Shift & Incident Lead
Location: Hybrid (Swindon or London)
Contract Type: Permanent
Hours: Shift-based (including evenings, weekends, and bank holidays)
Industry: Fintech | Payments | Regulated Technology
Salary: Competitive + Shift 20% allowance
About Edenred PayTech
Edenred PayTech is a leading provider of secure, compliant, and innovative payment solutions. As part of the global Edenred Group, we combine deep regulatory expertise with cutting edge technology to deliver embedded finance capabilities across the UK and beyond. Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key.
The Role
We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You will act as the senior point of contact for all live incidents, coordinating resolution efforts and driving continuous improvement in operational processes in the absence of the shift and incident manager.
Key Responsibilities
- Lead the shift team, ensuring operational readiness and clear accountability during live service hours.
- Own the end-to-end incident lifecycle, including triage, escalation, resolution, and post-incident analysis.
- Act as the primary incident commander during major events, coordinating across engineering, product, and third-party vendors.
- Deliver timely and accurate incident communications to internal stakeholders, including senior leadership.
- Maintain high standards of documentation, including shift handovers, incident logs, and root cause reports.
- Support change and release activities, ensuring risk is assessed and rollback plans are in place.
- Champion operational excellence by identifying process gaps and contributing to service improvement initiatives.
Skills & Experience Required
- Proven experience in a 24/7 operations, NOC, or incident management role, ideally within fintech, payments, or regulated technology.
- Strong understanding of ITIL principles and incident management frameworks.
- Familiarity with service management tools such as ServiceNow, Jira, or equivalent.
- Excellent communication skills, with the ability to remain calm and decisive under pressure.
- Experience leading technical teams in a shift-based environment.
- A proactive mindset with a focus on resilience, root cause analysis, and continuous improvement.
- Ability to interpret technical issues and translate them into clear business impact statements.
What We Offer
- A collaborative, hybrid working environment with real ownership and impact.
- Competitive salary and benefits package, including private healthcare, generous annual leave, and professional development support.
- The opportunity to work at the forefront of embedded finance and contribute to a high-growth, regulated fintech.
Apply now and Vibe with Us!
We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
Shift Team Lead in Swindon employer: Edenred
Edenred is an exceptional employer that fosters a collaborative and dynamic work culture, offering employees the chance to thrive in a hybrid environment in Swindon. With a strong commitment to meritocracy, the company provides competitive salaries, comprehensive benefits including private healthcare, and ample opportunities for professional development, making it an ideal place for those looking to grow their careers in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Team Lead in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to incident management. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that Shift Team Lead position. We love seeing candidates who are proactive and engaged with our company!
We think you need these skills to ace Shift Team Lead in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Shift Team Lead role. Highlight your experience in incident management and any relevant fintech background to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit for our team at Edenred.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey complex information clearly. We want to see how you can keep everyone in the loop during incidents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Edenred adventure!
How to prepare for a job interview at Edenred
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially ITIL principles. Be ready to discuss how you've handled incidents in the past and what frameworks you've used. This will show that you're not just familiar with the theory but have practical experience too.
✨Demonstrate Leadership Skills
As a Shift Team Lead, you'll need to showcase your leadership abilities. Prepare examples of how you've led teams during high-pressure situations. Think about times when you had to make quick decisions or manage conflicts, and be ready to share those stories.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical issues and their business impacts. You might even want to do a mock interview with a friend to refine your delivery.
✨Show Your Proactive Mindset
Edenred values continuous improvement, so come prepared with ideas on how to enhance operational processes. Think about any gaps you've identified in previous roles and how you addressed them. This will demonstrate your proactive approach and commitment to excellence.
