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- Tasks: Lead shift operations and manage incidents in a fast-paced environment.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and 25 days annual leave.
- Why this job: Make a real impact in a dynamic, multicultural team.
- Qualifications: Experience in IT Service Operations and strong incident management skills.
- Other info: Clear progression pathways and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 50400 £ per year.
Take a step forward and let Edenred surprise you. Every day we deliver innovative solutions to improve the life of millions of people connecting employees, companies and merchants all around the world. We know there are hundreds of ways for you to grow. With us, you will expand your skills in a multicultural, challenging and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are and you contribute. Indeed, the Edenred Group recognises recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief, sexual orientation or any other criteria.
At Edenred PayTech, we power the technology behind seamless payments, trusted financial services and always-on digital experiences. Our platforms support millions of users globally and keeping them stable, resilient and high-performing is critical to our success. We're now looking for a Shift Lead Service Operations to help us deliver exceptional service availability in a fast-paced, follow-the-sun operational environment. This is a key role at the heart of our 24/7 service model ensuring incidents are managed effectively, SLAs are protected and our clients receive the high-quality service they expect from Edenred PayTech.
Your Impact
- Lead shift operations ensuring incidents, requests and changes are prioritised and managed effectively
- Coordinate Major Incidents driving swift service restoration and clear communication throughout
- Manage and triage Jira Service Management tickets (CSD, CM, Incident) ensuring accurate updates and SLA compliance
- Maintain ticket quality, monitor queues and handle escalations with professionalism
- Support Change, Release and platform activities including upgrades and planned work
- Deliver structured high-quality shift handovers to global teams
- Identify risks and opportunities contributing to continuous improvement across Service Operations
What Excellent Looks Like
- Consistent SLA achievement
- Stable reliable platform performance
- Effective Major Incident coordination
- Clear, timely and confident communication
- Strong client satisfaction and trust
What You Bring
- Experience in IT Service Operations or a similar shift-based leadership role
- Strong incident management capability and structured problem-solving skills
- Hands-on experience with:
- Jira Service Management (CSD/CM/Incident)
- AppDynamics or Dynatrace
- Citrix
- SQL (queries)
- Unix/Linux fundamentals
- Confluence
Who You Are
You thrive in high-pressure environments and bring calm, structure and clarity when it matters most. You're client-focused, proactive and collaborative; someone who takes ownership, spots opportunities to improve and leads by example.
Your Growth at Edenred PayTech
We believe in developing our people. This role offers clear progression pathways into:
- Shift & Incident Management
- Service Operations Management
- Major Incident Management
- Service Reliability or Platform Engineering
What you will get
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Employee discount shopping platform
Diversity
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local law.
Apply now and Vibe with Us.
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
Shift Lead in Swindon employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Edenred's values and mission. This way, you can show how your skills and experiences align with their goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT Service Operations and incident management. The more comfortable you are with your answers, the more confident you'll be during the actual interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Edenred PayTech.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shift Lead role. Highlight your experience in IT Service Operations and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Edenred PayTech. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed incidents or led teams in high-pressure situations. We’re looking for those structured problem-solving skills that will help us maintain our service excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edenred
✨Know Your Stuff
Make sure you brush up on your IT Service Operations knowledge, especially around incident management and tools like Jira Service Management. Familiarise yourself with the specific technologies mentioned in the job description, such as AppDynamics or Dynatrace, so you can speak confidently about your experience.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully coordinated major incidents or improved service operations. Highlight your problem-solving skills and how you maintain calm under pressure.
✨Communicate Clearly
Edenred values clear communication, both with technical and non-technical audiences. Practice explaining complex concepts in simple terms. During the interview, be sure to articulate your thoughts clearly and confidently, showing that you can bridge the gap between different stakeholders.
✨Emphasise Continuous Improvement
Edenred is all about growth and improvement. Be ready to discuss how you've identified risks and opportunities for improvement in previous roles. Share specific examples of how you've contributed to enhancing service operations or client satisfaction, showcasing your proactive approach.