Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shift operations and manage incidents in a fast-paced environment.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and extensive perks.
- Why this job: Make a real impact in a dynamic, multicultural team.
- Qualifications: Experience in IT Service Operations and strong incident management skills.
- Other info: Opportunities for growth in various management roles.
The predicted salary is between 43200 - 43200 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognises, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
At Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and always-on digital experiences. Our platforms support millions of users globally — and keeping them stable, resilient, and high-performing is critical to our success. We’re now looking for a Shift Lead – Service Operations to help us deliver exceptional service availability in a fast-paced, follow-the-sun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the high-quality service they expect from Edenred PayTech.
Your Impact:
- Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectively
- Coordinate Major Incidents, driving swift service restoration and clear communication throughout
- Manage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA compliance
- Maintain ticket quality, monitor queues, and handle escalations with professionalism
- Support Change, Release, and platform activities, including upgrades and planned work
- Deliver structured, high-quality shift handovers to global teams
- Identify risks and opportunities, contributing to continuous improvement across Service Operations
What excellent Looks Like:
- Consistent SLA achievement
- Stable, reliable platform performance
- Effective Major Incident coordination
- Clear, timely, and confident communication
- Strong client satisfaction and trust
What You Bring:
- Experience in IT Service Operations or a similar shift-based leadership role
- Strong incident management capability and structured problem-solving skills
- Hands-on experience with:
- Jira Service Management (CSD/CM/Incident)
- AppDynamics or Dynatrace
- Citrix
- SQL (queries)
- Unix/Linux fundamentals
- Confluence
Who You Are:
You thrive in high-pressure environments and bring calm, structure, and clarity when it matters most. You’re client-focused, proactive, and collaborative — someone who takes ownership, spots opportunities to improve, and leads by example.
Your Growth at Edenred PayTech:
We believe in developing our people. This role offers clear progression pathways into:
- Shift & Incident Management
- Service Operations Management
- Major Incident Management
- Service Reliability or Platform Engineering
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Employee discount shopping platform
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover (leisure and action sports)
- Employee referral bonus scheme
- Season ticket loan
- Cycle to Work scheme
Diversity:
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.
Apply now and Vibe with Us! We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
Shift & Incident Lead in Swindon employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift & Incident Lead in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edenred on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and service operations. We recommend using the STAR method to structure your answers — it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve successfully managed incidents or improved processes. This is your chance to shine and demonstrate how you can contribute to Edenred's success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shift & Incident Lead in Swindon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Edenred and making an impact in our dynamic environment.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edenred
✨Know Your Stuff
Make sure you brush up on your IT Service Operations knowledge, especially around incident management and tools like Jira Service Management. Familiarise yourself with the specific technologies mentioned in the job description, such as AppDynamics, SQL, and Unix/Linux fundamentals.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully coordinated incidents or led a team through high-pressure situations. This will show that you're ready for the challenges of the role.
✨Communicate Clearly
Edenred values clear communication, so practice articulating your thoughts confidently. Be prepared to explain complex technical concepts in simple terms, as you'll be interacting with both technical and non-technical audiences. This will highlight your versatility and client-focused approach.
✨Embrace Continuous Improvement
Edenred is all about growth and improvement. Think of ways you've identified risks or opportunities for improvement in your previous roles. Be ready to discuss these during the interview to show that you align with their commitment to excellence and innovation.