At a Glance
- Tasks: Resolve complex technical incidents and ensure seamless service delivery.
- Company: Join Edenred, a global leader in innovative solutions.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Be part of a supportive team that values collaboration and knowledge sharing.
- Why this job: Make a real impact in a fast-paced financial setting with modern technologies.
- Qualifications: Strong problem-solving skills, SQL experience, and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
You’ll be joining a high‐performing global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability, working between core hours (Mon–Fri, 08:00–18:00) to resolve complex issues, drive root‐cause analysis, and ensure our clients experience seamless, world‐class service.
This is a hands‐on, technically challenging position where you’ll lead from the front, act as a subject matter expert, and help shape the standards and knowledge of the wider team.
What you’ll do
- Own and resolve complex technical incidents, focusing on root‐cause identification to prevent recurrence.
- Act as a key SME during major incidents.
- Monitor systems proactively, identifying risks or disruptions before they impact service.
- Support remote system failovers and data centre activities.
- Create, maintain, and validate runbooks and knowledge articles.
- Coach and mentor junior and shift engineers to uplift capability across the team.
- Review and approve system and configuration changes.
- Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
- Escalate recurring issues to Problem Management and contribute to long‐term solutions.
What success looks like
- Strong client feedback and internal stakeholder trust.
- High SLA adherence and effective ticket management.
- Consistent ownership, accountability, and professional communication.
- Proactive contributions to process improvements, knowledge sharing, and team development.
- Positive engagement with new technologies, clients, and ways of working.
What you’ll bring
Essential skills
- Demonstrable problem‐solving ability with strong ownership.
- SQL experience (complex query writing) and/or strong Linux capability.
- Experience diagnosing or defining complex technical solutions.
- Proven client relationship management skills.
- Fluent English and excellent communication skills.
Desirable experience
- AppDynamics, Jira/Service Desk, Confluence, OpsGenie.
- Java or Citrix exposure.
- Degree or equivalent in a technical/scientific discipline.
Who you are
You’re client‐focused, detail‐driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You’re someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together.
You’ll play a pivotal role in a fast‐paced financial environment where your expertise directly protects service stability for global clients. You’ll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.
Apply now and Vibe with Us!
International Frontline Technical Support Engineer in Swindon employer: Edenred
Edenred is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in meaningful projects that drive growth and transformation. With a strong emphasis on professional development, team collaboration, and innovative thinking, Edenred provides ample opportunities for career advancement while ensuring a supportive environment where every voice is valued. Join us to be part of a forward-thinking organisation that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land International Frontline Technical Support Engineer in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Edenred values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Edenred might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Edenred!
✨Direct Apply to Edenred
Let's not forget to apply directly through the Edenred website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace International Frontline Technical Support Engineer in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Edenred.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Edenred. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Edenred
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
