International Frontline Technical Support Engineer in Swindon

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

You’ll be joining a high‐performing global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability, working between core hours (Mon–Fri, 08:00–18:00) to resolve complex issues, drive root‐cause analysis, and ensure our clients experience seamless, world‐class service.

This is a hands‐on, technically challenging position where you’ll lead from the front, act as a subject matter expert, and help shape the standards and knowledge of the wider team.

What you’ll do

• Own and resolve complex technical incidents, focusing on root‐cause identification to prevent recurrence.
• Act as a key SME during major incidents.
• Monitor systems proactively, identifying risks or disruptions before they impact service.
• Support remote system failovers and data centre activities.
• Create, maintain, and validate runbooks and knowledge articles.
• Coach and mentor junior and shift engineers to uplift capability across the team.
• Review and approve system and configuration changes.
• Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
• Escalate recurring issues to Problem Management and contribute to long‐term solutions.

What success looks like

• Strong client feedback and internal stakeholder trust.
• High SLA adherence and effective ticket management.
• Consistent ownership, accountability, and professional communication.
• Proactive contributions to process improvements, knowledge sharing, and team development.
• Positive engagement with new technologies, clients, and ways of working.

What you’ll bring

Essential skills

• Demonstrable problem‐solving ability with strong ownership.
• SQL experience (complex query writing) and/or strong Linux capability.
• Experience diagnosing or defining complex technical solutions.
• Proven client relationship management skills.
• Fluent English and excellent communication skills.

Desirable experience

• AppDynamics, Jira/Service Desk, Confluence, OpsGenie.
• Java or Citrix exposure.
• Degree or equivalent in a technical/scientific discipline.

Who you are

You’re client‐focused, detail‐driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You’re someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together.

You’ll play a pivotal role in a fast‐paced financial environment where your expertise directly protects service stability for global clients. You’ll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.

Apply now and Vibe with Us!