Dé un paso adelante y deje que Edenred le sorprenda. Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo. Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico. Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades. En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades. Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio.
Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon – Hybrid
About the Role
Edenred Payment Solutions (EPS) is seeking a motivated and customer‑focused Customer Service Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.
What you will be doing:
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance and Product teams
What you will bring:
- Experience in customer service, contact center or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- Excellent organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic and solutions‑driven mindset
- Positive attitude and strong team ethic
Why Edenred Payment Solutions?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity: Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Mentalidad Edenred - Somos una compañía única. Estamos buscando nuevos compañeros que se sumen a la aventura Edenred con nuestra misma intensidad y pasión. Te sentirás muy cómodo aquí porque que nos gusta dejar atrás los límites, mejorar, crecer y ganar constantemente. Nuestros equipos necesitan de hombres y mujeres que compartan nuestra ambición, que busquen acción, que nos desafíen a nosotros y a sí mismos para seguir avanzando día a día. Nuestros equipos necesitan de hombres y mujeres que quieran vibrar con nosotros.
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