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- Tasks: Assist customers with inquiries and provide friendly support via phone and email.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and ongoing training.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Great opportunities for career growth in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
A step forward and let Edenred surprise you. Every day, we offer innovative solutions to improve the lives of millions of people, connecting employees, companies, and merchants around the world. We know there are hundreds of ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
At Edenred, everything revolves around meritocracy. You come as you are and contribute. In fact, the Edenred Group recognises, hires, and develops all talents and uniqueness. We are committed to avoiding all forms of discrimination and offering all our candidates equal opportunities regardless of their gender and gender expression, disability, origin, religious beliefs, sexual orientation, or any other criteria.
About the Role
Edenred Payment Solutions is seeking a motivated and customer-focused Customer Service Adviser to join our growing team. You’ll support cardholders and clients by providing clear, accurate, and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions, and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance, and Product teams
What We’re Looking For
- Experience in customer service, contact centre, or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic, and solutions-driven mindset
- Positive attitude and strong team ethic
What We Offer
- Competitive salary and benefits package
- Hybrid working (office based in Swindon)
- Full training and ongoing development
- Opportunities for progression within a growing fintech organisation
- Supportive, inclusive, and collaborative team culture
Customer Service Adviser in Swindon employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edenred. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle enquiries and resolve issues during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in previous roles. Highlight your calm and empathetic approach, as these traits are key for a Customer Service Adviser.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Adviser in Swindon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Adviser role. Highlight your relevant experience and skills that match what we’re looking for, like your problem-solving abilities and customer service experience.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Use bullet points if it helps to organise your thoughts and showcase your achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Edenred
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to think on your feet and handle challenges effectively.
✨Familiarise Yourself with Edenred
Do some research on Edenred and its services. Understanding their products and how they benefit customers will allow you to tailor your responses and show genuine interest in the company. Plus, it’ll help you ask insightful questions during the interview.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
