Change & Implementation Manager in Swindon

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About the role

We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‐to‐end accountability for how technology and business change is governed, executed, and embedded in a high‐volume, regulated, and fast‐moving payments environment. You’ll provide strategic direction, lead and develop a high‐performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.

What you’ll be doing:

• Leadership & Strategy
  • Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
  • Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
  • Own and deliver the roadmap for process maturity, tooling evolution, and automation.
  • Represent Change & Implementation at senior and executive‐level forums, providing insight, assurance, and escalation.
• Change, Release & Implementation Governance
  • Oversee end‐to‐end change governance including TRM, CAB, ECAB, and implementation readiness.
  • Define robust standards for implementation planning, risk assessment, validation, and rollback.
  • Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
  • Ensure governance meets regulatory and audit requirements without constraining delivery speed.
• CI/CD & Automation
  • Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
  • Define standards for automated and low‐touch change, including eligibility criteria, monitoring, and risk thresholds.
  • Ensure full traceability from code commit through deployment and post‐implementation validation.
  • Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
  • Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).
• Operational Excellence & Reporting
  • Transform change management from a manual process into an automated, data‐driven capability.
  • Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
  • Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
  • Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
• People & Capability Development
  • Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
  • Lead recruitment, succession planning, and capability uplift for the function.
  • Champion continuous improvement, learning, and modern change practices.

What we’re looking for

Essential

• Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
• Strong people leadership experience with a track record of building and developing high‐performing teams.
• Deep understanding of ITIL4 and end‐to‐end change / release governance.
• Hands‐on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
• Experience embedding governance and risk controls into automated delivery pipelines.
• Excellent stakeholder management and communication skills, including senior and executive audiences.
• Ability to assess complex technical and operational risk and make sound decisions under pressure.

Desirable

• Experience in PCI DSS and/or FCA‐regulated environments.
• Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins.
• Strong data and reporting capability, including dashboards and KPI packs.
• Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.

Why Edenred PayTech

Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech. Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data‐driven decision‐making.

Apply now and Vibe with Us!