Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure high-quality service delivery across various programs.
- Company: Join Edenred, a global leader in innovative solutions for employee engagement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the fintech industry.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Diverse and inclusive workplace with a focus on meritocracy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Client Engagement Manager page is loaded## Senior Client Engagement Managerlocations: United Kingdom – Swindontime type: A tiempo completoposted on: Publicado ayerjob requisition id: JR017649DĂ© un paso adelante y deje que Edenred le sorprenda.Cada dĂa, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico.**AtrĂ©vase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfĂn de oportunidades.**En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminaciĂłn y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresiĂłn de gĂ©nero, discapacidad, origen, creencias religiosas y orientaciĂłn sexual o cualquier otro criterio.**Senior Client Engagement Manager****Swindon/London**This is a hybrid role working hours between 9 – 5:30pm**External** – Clients, 3rd party suppliers, external partnersThe Senior Client EngagementManager is a key part of the Client Engagement team and supports the Strategic Service Manager and Head of Service Delivery in managing a high-quality service across all aspects of our client programs.They are responsible for capacity planning, service reviews, business & operational monitoring, incident escalation from clients & operations, liaising with the relevant internal teams and external partners to obtain & fully understand information so that they can provide effective communication internally and externally with clients.We are a subsidiary of the Edenred group and a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions. We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).**Key Result Areas**• Escalation point of contact for Edenred service delivery & offering• Client business appreciation and sharing within Edenred• Effective client facing activities including Service Reviews & capacity planning• Effective working with internal departments• Resolution & prevention of short-term operational pain points within client group & effective status reporting• Effective working with external partners & suppliers• Increase efficiency in Edenred and client operational processes• Support internal teams with product, technical & operational queries• Assist Sales team with information for RFPs & client growth opportunities• Define solutions for new clients based on existing solutions & products, working with Solutions, Product Support / Development team if appropriate• Working with the Service Management team to continuously improve practices and procedures in the operational environment**Key Tasks:**• Working with the management team to prioritise projects and change• Assist the Project Team to ensure each project meets Operational Acceptance Criteria• SLA reporting to clients at appropriate frequency• Regular review and prioritisation of client tickets• Support operations team in resolution of incidents, including any additional communication to clients if applicable• Documentation of client change requests – including definition of acceptance criteria• Ensure timely issuing and approval of invoices• Support documentation for prospects and new clients and for new products for existing programs• Identify and implement process improvements to benefit Edenred and clients• Run regular service reviews with clients (at agreed frequency)• Responding to client’s operational escalations• Assisting clients and prospects on product / technical queries**Core Skills:**• Awareness or previous experience with prepaid cards• Strong communications skills – both written and verbal• Strong problem solving and decision making skills• Experience in a corporate client facing role• Ability to analyse data – attention to detail essential• Sound working knowledge of MS Office• Product and Technical understanding to be able to respond directly to client technical queries**Soft Skills:**• Ability to make decisions• Well organised, Methodical worker, high attention to detail• Excellent interpersonal skills and values• Self-motivator – happy to work in a fast-paced environment• Willingness to get involved in detail• Process Improvement mindset**Diversity**:Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law¡Aplica ahora y vibra con nosotros #J-18808-Ljbffr
Senior Client Engagement Manager employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Client Engagement Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client engagement strategies and think about how you can contribute. This will help you stand out and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your experience with client-facing roles and problem-solving skills. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Engagement Manager role. Highlight relevant experience and skills that match the job description, especially your client-facing abilities and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships or improved processes in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this position, ensure your application is clear and concise. Use professional language but let your personality shine through to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Edenred
✨Know Your Clients
Before the interview, research the clients Edenred works with, especially in the Challenger Banking and Corporate Benefits sectors. Understanding their needs and how you can enhance their experience will show your commitment and readiness for the role.
✨Showcase Your Communication Skills
As a Senior Client Engagement Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your ability to handle client-facing activities confidently.
✨Be Ready to Problem Solve
Think of specific instances where you've tackled operational challenges or improved processes. Be prepared to discuss these during the interview, as problem-solving skills are crucial for this role.
✨Understand the Technical Side
Familiarise yourself with the technical aspects of the services offered by Edenred, such as prepaid cards and payment processing. Being able to discuss these topics will highlight your technical understanding and readiness to assist clients with their queries.
