At a Glance
- Tasks: Oversee client service delivery and manage incident escalations in a dynamic retail environment.
- Company: Join Edenred Paytech, a leader in prepaid retail and travel solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to exciting projects in a fast-paced setting.
- Why this job: Make a real impact on client satisfaction and drive improvements in service delivery.
- Qualifications: Experience in client service management and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Edenred Paytech is seeking a Service Manager for Retail (MAT Cover) to oversee the client service delivery across Prepaid Retail & Travel.
You will report to the Strategic Service Manager and collaborate with EPS and Edenred teams to maintain high-quality service and client relationships.
You will manage incident escalation, program documentation, and change requests while driving improvements.
This role fuels client satisfaction, revenue targets, and cross-functional collaboration in a
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Retail Service Manager – Client Delivery Lead (Hybrid) employer: Edenred
Edenred is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in meaningful projects that drive growth and transformation. With a strong emphasis on professional development, team collaboration, and innovative thinking, Edenred provides ample opportunities for career advancement while ensuring a supportive environment where every voice is valued. Join us to be part of a forward-thinking organisation that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Service Manager – Client Delivery Lead (Hybrid)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Edenred, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Edenred!
We think you need these skills to ace Retail Service Manager – Client Delivery Lead (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Edenred, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Edenred and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Edenred that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Edenred
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
